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About the Role
The Guest Experience Specialist will create an exceptional first impression for every guest, embodying the warmth, hospitality, and storytelling that define the Frank & Eileen brand. This role ensures customers feel seen and connects them with the right team member, creating a warm environment.
Responsibilities
- Warmly greet customers upon entry, creating an inviting and approachable atmosphere.
- Share Frank & Eileen’s story, from our Irish heritage to welcoming customers to our flagship NYC store, helping connect emotionally with the brand.
- Assess customer needs quickly and direct them to the appropriate stylist or sales associate for personalized service.
- Support an organized and smooth experience during high-traffic periods by maintaining awareness of store flow and wait times.
- Collaborate with the sales and support teams to ensure every customer receives attentive service, including offering services and following up with clients as needed.
- Maintain an upbeat, professional presence that reflects Frank & Eileen’s values of kindness, craftsmanship, and community.
- Assist with opening/closing duties, tidying of entry areas, restocking, and supporting the team as needed.
Requirements
- Prior experience in luxury retail, hospitality, or customer experience required.
- Genuine enthusiasm for people and creating memorable experiences.
- Excellent communication and interpersonal skills.
- Comfort with storytelling and brand education.
- Ability to remain poised and upbeat in a fast-paced, high-traffic environment.
- Availability on weekends, holidays, and key store events.
Skills
- Storytelling
- Brand education
- Customer service
- Interpersonal skills
- Communication
Location
- New York City
Work Type
- Full-time
- Seasonal
Salary/Compensations
- $20-$24 per hour
About the Company
- Frank & Eileen is a brand that embodies warmth, hospitality, and storytelling, with an Irish heritage.
Equal Opportunity
- Frank & Eileen is an equal opportunity employer, celebrating diversity and creating an inclusive environment for our employees and customers. We are committed to comply with all Federal, State and local laws providing EEO and all other employment laws and regulations.