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About the Role
The Account Manager manages accounts and project teams, delivering tailored solutions and ensuring client satisfaction throughout the project lifecycle. They build strong customer relationships and are responsible for meeting revenue and margin goals.
Responsibilities
- Develop and nurture client relationships to increase revenue and profitability.
- Maintain a comprehensive understanding of client needs and goals.
- Act as the single point of contact for Insidesource activities.
- Oversee the performance of Insidesource account/project teams.
- Ensure end-to-end client experience and satisfaction.
- Provide timely responses to customer requests.
- Generate weekly status reports.
- Manage relationships with third-party influencers.
- Enter and maintain sales forecasts in CRM.
- Partner with New Business Development/Account Executives on requests for information and pricing.
- Lead RFP responses as needed.
- Produce plans, develop specifications, generate quotes, and present to customers.
- Develop and execute service contracts and service level agreements.
- Manage the close of sale requirements.
- Identify, document, and resolve obstacles and scope changes.
- Oversee and direct Insidesource implementation of client projects.
- Establish work plans, schedules, and logistics.
- Oversee the work of all team members, including designers, project managers, and installation crews.
- Perform project management responsibilities, including site visits during installations.
- Provide project and work order status reports.
- Attend project and construction meetings.
- Provide leadership and communication to customer and internal teams.
- Achieve annual sales goals.
- Manage positive interactions of internal and external teams.
- Manage the workload of internal teams to ensure balance and support.
- Provide mentorship and encourage team member growth.
- Participate in weekly Sales Meetings and Monthly Staff Meetings.
- Attend industry events.
- Exemplify Insidesource values.
- Participate in All Company Meetings and Regional Town Halls.
- Embody diversity, equity, and inclusion in business practices.
Requirements
- Account Management experience in the contract furniture industry required.
- Experience working on RFPs.
- Product knowledge and product specification experience.
- Ability to lead and inspire cross-functional players.
- Eye for design and layout of marketing materials.
- Solid skills in copy-editing, grammar, spelling, and punctuation.
- Proficiency in Microsoft Office (Excel, Teams, Word, Outlook, Power Point).
- Proficiency in Adobe Systems (Photoshop, InDesign) CORE, Hubspot, Miro, or willingness to learn quickly.
- Understanding of the complexities and sophistication required to thrive in the dealer environment.
- Fluid interpersonal skills to interact effectively with a wide range of customers, vendors, personnel, and departments.
- Ability to see the big picture and integrate into day-to-day tasks and activities.
- Excellent and effective oral and written communication.
- Prior experience successfully managing multiple projects simultaneously in a fast-paced work environment.
- Excellent analytical and problem-solving skills.
- Strong organizational and administrative skills.
- Experience in customer service required.
- Demonstrated commitment to professionalism, integrity, and sound judgment in business transactions.
- Commitment to providing the highest level of customer satisfaction.
Skills
- Microsoft Office (Excel, Teams, Word, Outlook, Power Point)
- Adobe Systems (Photoshop, InDesign) CORE, Hubspot, Miro
- Copy-editing
- Grammar
- Spelling
- Punctuation
- Interpersonal skills
- Oral communication
- Written communication
- Analytical skills
- Problem-solving skills
- Organizational skills
- Administrative skills
Salary/Compensations
- $80K-110K
About the Company
- By nurturing a culture where everyone experiences a deep sense of belonging and equity of opportunity, we will uphold our vision to “unleash human and business potential.”
- We commit to being an anti-ism workplace and embedding diversity, equity, and inclusion throughout our business.