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About the Role
Supervises and leads a team of 3-5 Branch Managers, providing guidance, support, and mentorship. Fosters a collaborative and high-performance culture within the area through regular feedback and accountability. Works in close partnership with the Regional HR Manager to establish robust succession plans oriented towards continued growth and improvement of the team and their KPIs. Works closely with the Regional Directors and the Vice President of Sales and Field Operations to meet goals and develop plans to increase customer service, revenue, and employee retention. Manages all aspects of P&L within your area, including budgeting, forecasting, expense control, and revenue optimization. Implements cost-effective strategies and monitors financial performance closely without compromising service quality to achieve financial targets. Meets and exceeds all financial goals and develops plans to increase revenue and profitability. Develops and executes strategic sales plans in alignment with the Regional Sales Director to drive revenue growth within the area. Collaborates with Branch Managers to identify and pursue new business opportunities. Oversees Customer Relationship Management (CRM) system usage by each Respiratory Account Executive. Hires and trains new Respiratory Sales Executives in accordance with the Regional Sales Director. Sets and maintains high standards for customer service across all branches within the area. Responds with agility to address customer feedback and concerns promptly, ensuring customer satisfaction. Oversees the day-to-day operations of branches, ensuring efficiency and adherence to company policies. Supervises Branch Managers to review and routinely perform cost analysis and ensure supplies are adequately managed. Implements operational improvements to optimize processes and workflows under the guidance and partnership of the Regional Director of Field Operations. Works in close partnership with the Region Directors on accomplishing key performance indicators (KPIs) for the area and monitors performance against targets. Analyzes data and trends to identify areas for improvement and implements corrective actions. Communicates regularly with senior management, providing updates on area performance, challenges, and opportunities. Prepares and presents comprehensive reports on the area's performance.
Responsibilities
- Supervise and lead a team of 3-5 Branch Managers, providing guidance, support, and mentorship.
- Foster a collaborative and high-performance culture within the area through regular feedback and accountability.
- Work in close partnership with the Regional HR Manager to establish robust succession plans oriented towards continued growth and improvement of the team and their KPIs.
- Work closely with the Regional Directors and the Vice President of Sales and Field Operations to meet goals and develop plans to increase customer service, revenue, and employee retention.
- Manage all aspects of P&L within your area, including budgeting, forecasting, expense control, and revenue optimization.
- Implement cost-effective strategies and monitor financial performance closely without compromising service quality to achieve financial targets.
- Meet and exceed all financial goals and develop plans to increase revenue and profitability.
- Develop and execute strategic sales plans in alignment with the Regional Sales Director to drive revenue growth within the area.
- Collaborate with Branch Managers to identify and pursue new business opportunities.
- Oversee Customer Relationship Management (CRM) system usage by each Respiratory Account Executive.
- Hire and train new Respiratory Sales Executives in accordance with the Regional Sales Director.
- Set and maintain high standards for customer service across all branches within the area.
- Respond with agility to address customer feedback and concerns promptly, ensuring customer satisfaction.
- Oversee the day-to-day operations of branches, ensuring efficiency and adherence to company policies.
- Supervise Branch Managers to review and routinely perform cost analysis and ensure supplies are adequately managed.
- Implement operational improvements to optimize processes and workflows under the guidance and partnership of the Regional Director of Field Operations.
- Work in close partnership with the Region Directors on accomplishing key performance indicators (KPIs) for the area and monitor performance against targets.
- Analyze data and trends to identify areas for improvement and implement corrective actions.
- Communicate regularly with senior management, providing updates on area performance, challenges, and opportunities.
- Prepare and present comprehensive reports on the area's performance.
Requirements
- Bachelor's degree in Business Administration, Management, or a related field OR equivalent leadership experience in multi-unit healthcare management.
- Proven experience in a managerial role, preferably as an Area Manager or in a similar capacity.
- Strong understanding of financial management, including P&L responsibilities.
- Demonstrated success in driving sales and achieving revenue targets.
- Excellent leadership and interpersonal skills.
- Effective communication and negotiation abilities.
- Analytical mindset with the ability to make data-driven decisions.
- Knowledge of the healthcare industry.
- Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB Tests
Skills
- P&L management
- Sales
- Customer service
- Operational excellence
- Leadership
- Financial management
- Revenue optimization
- Cost-effective strategies
- Sales planning
- Customer Relationship Management (CRM)
- Operational oversight
- Performance metrics analysis
- Communication
- Negotiation
- Data-driven decision making
Location
- Southern Supercare Health locations
Work Type
- Full-time
Experience Level
- Managerial experience
- Area Manager experience
- Multi-unit healthcare management experience
Education Level
- Bachelor's degree in Business Administration, Management, or a related field
Salary/Compensations
- Compensation dependent on experience & qualifications
Benefits
- Medical
- Dental
- Vision
- Flexible Savings Account
- 401K
- Voluntary Life Insurance
- Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.
- Paid Training
- Paid Time Off
- Sick Time
- Growth Opportunities
- Employee Referral Reward Program
- Employee Discount Program
About the Company
- SuperCare Health is the leading post-acute, in-home respiratory care provider in the Western U.S. that has been serving the healthcare needs of our ever-growing patient population for nearly 50 years.
- We specialize in respiratory and chronic disease management, delivering innovative solutions to enhance the quality of life for our patients.
- Our commitment to excellence has made us a trusted partner for healthcare providers across the nation.
- SuperCare Health is a comprehensive, post-acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.
- Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.
- Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions.
- Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes.
- Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.
- We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise.
- As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.