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About the Role
The Medical Assistant reports to the Practice Manager and performs administrative and clinical duties under the direction of the Pain Management Provider. This role is responsible for insurance authorizations and provides backup support for the front desk and clinical team. A core part of the daily work involves guest service and conveying a positive image.
Responsibilities
- Work with a Provider as a clinical team and support them in guest care.
- Work with guests to answer questions, provide reassurance and show empathy at all times.
- Provide a genuine welcome to guests as they enter DOC and lead hospitality efforts by maintaining a courteous, attentive and professional manner.
- Maintain guest confidentiality and ensure PHI is secure at all times.
- Obtain a comprehensive knowledge and working understanding of HIPAA regulations and continual compliance.
- Apply DME and prepare for in-office procedures.
- Prepare guests with all clinical and administrative information needed for surgery as directed by physician when applicable.
- Assist with documentation in the medical record.
- Complete all chart prep.
- Send/receive medical records.
- Obtain lab/x-ray reports, hospital notes, referral information.
- Check-in guests and collect demographic information, verify insurance coverage and collect copays.
- Provide support for front desk duties and all DOC office team members.
Requirements
- Leadership is proactive.
- Behaviors and standards model DOC’s values and deliver a service experience that is unrivaled.
- Use active listening skills.
- Maintain composure in stressful situations.
- Exhibit cooperation, flexibility and provide assistance with communicating with guest, physicians and team.
- Support the team that I work with.
- Flexible and adaptable.
- Able to lift up to 50lbs.
- Proficient in computer skills.
Skills
- Guest service
- Insurance authorizations
- Front desk support
- Clinical support
- HIPAA regulations
- DME application
- Medical record documentation
- Chart prep
- Medical records management
- Active listening
- Computer proficiency
About the Company
- DOC