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About the Role
As a Product Design Lead on the IT team at Rippling, you will shape one of Rippling’s fastest-growing businesses and most important strategic investments. You’ll shape the design strategy for the IT domain, craft north-star experiences, and define systems that make complex IT workflows AI-native, intuitive, sharp, and scalable. Success requires a designer who thrives in ambiguity, develops deep customer and domain expertise, and brings clarity to systems with many dependencies. You’ll partner closely with product, engineering, research, data, go-to-market, and customer-facing teams to turn ambitious product bets into cohesive experiences across Rippling’s platform.
Responsibilities
- Help define the long-term design vision for Rippling IT, evolving a set of powerful product areas into a cohesive, AI-native platform for identity, devices, inventory, support, governance, and compliance.
- Work at multiple altitudes: shape domain strategy, identify high-leverage customer problems, influence roadmap priorities, and sweat the end-to-end details of flows, states, edge cases, and visual polish.
- Lead design for new product bets from discovery through early product-market fit, using customer insight, data, prototyping, and fast iteration to learn where Rippling can uniquely win.
- Design holistic experiences for IT admins, security teams, CIOs, and employees, making complex workflows feel intuitive without losing the control and depth advanced customers need.
- Partner closely with Product and Engineering to turn ambiguous, technically complex problems into simple, powerful product experiences that ship.
- Define patterns and interaction models that make Rippling IT feel complete, cohesive, and scalable across products, rather than a collection of disconnected tools.
- Use AI and prototyping tools to accelerate exploration, pressure-test ideas, and design the next generation of proactive, intelligent IT workflows.
Requirements
- 8+ years of end-to-end product design experience shipping complex, high-impact products from concept through launch, then iterating based on what you learn.
- A portfolio that shows strong product judgment, systems thinking, and craft: you can turn messy, ambiguous domains into intuitive, high-quality experiences.
- Experience designing technically complex products with deep workflows, permissions, edge cases, platform dependencies, or enterprise-grade controls.
- Technical curiosity and fluency, including comfort working closely with engineers on AI systems, platform primitives, model behavior, evals, agentic workflows, MCPs, or related technical concepts.
- Strong interaction and visual design skills, with the ability to move fluidly between long-term vision, systems-level thinking, and the detailed execution needed to ship polished product experiences.
- Relentless customer focus, with a habit of building domain expertise through research, customer conversations, product data, and go-to-market feedback.
- Excellent communication and storytelling, from crisp async writing to persuasive presentations that align teams around ambiguous problems and difficult tradeoffs.
- High ownership and bias toward action: you move quickly with Product and Engineering, unblock dependencies, and ship coherent experiences without sacrificing quality or user trust.
Skills
- Product Design
- Systems Thinking
- Interaction Design
- Visual Design
- AI Systems
- Platform Primitives
- Model Behavior
- Evals
- Agentic Workflows
- MCPs
- Prototyping
- Customer Insight
- Data Analysis
- Communication
- Storytelling
Location
- US-based
Work Type
- Office-based (at least three days a week)
Experience Level
- 8+ years
Salary/Compensations
- Competitive salary + benefits + equity
Benefits
- Benefits
- Equity
About the Company
- At Rippling, design is central to our mission to free smart people to tackle hard problems.
- We build products that automate the operational complexity of running a business, from HR and payroll to IT and finance, so our customers can focus on what matters most.
Equal Opportunity
- Rippling is an equal opportunity employer.
- We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics.
- Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com.