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About the Role
The Medical Office Assistant supports the health care team in coordinating and providing healthcare to children and youth. This role assists multiple Psychiatric Nurse Practitioners, with a preference for experience in Electronic Medical Records, medication refills, pharmacy communication, vital signs, and engaging with youth and families.
Responsibilities
- Facilitate health office operations, including greeting visitors and maintaining a clean work area.
- Perform basic clinical duties such as measuring and recording vital signs, height, and weight.
- Communicate client information to Nursing personnel promptly.
- Collaborate and communicate effectively with Nursing staff, Psychiatric and Medical Care Providers, and external partners.
- Assess client needs and provide information or triage for requested services.
- Accept and manage deliveries to the Health Office and distribute them.
- Audit health office medical supplies monthly and maintain orderly storage.
- Obtain required vaccination consents from parent/guardian of clients.
- Arrange medical and dental referral appointments, including scheduling, completing forms, and providing transport and supervision.
- Make alternate transportation arrangements with program staff as needed.
- Facilitate the exchange of health information and documentation of medical and dental care.
- Ensure children/youth receive all medical and dental services in a timely manner.
- Accompany children/youth to community appointments ensuring on-time arrival.
- Retain all clinical records after client involvement.
- Monitor status of medical referrals and connect with referral sources for coordination.
- Maintain and enhance knowledge of regulations and restrictions of different insurance carriers.
- Proactively investigate whether a specialist referral might need prior authorization.
- Provide first aid and CPR care as trained, when applicable.
- Participate in staff meetings, in-services, and presentations.
- Complete required training in a timely manner.
- Perform other duties as assigned.
Requirements
- High School diploma or GED required.
- Minimum 1 year related experience required.
- Unrestricted, valid NYS driver’s license for a minimum of 1 year with a clean driving record.
- Minimum insurance coverage that meets agency standards.
- CPR and First Aid training within 60 days of hire and recertification annually.
Skills
- Maintain professional standards.
- Strong verbal and written communication skills.
- Ability to receive and communicate critical health information.
- Ability to work effectively with children/youth in care and provide support.
- Ability to work autonomously.
- Ability to serve as a positive representative of the agency in the community.
- Ability to navigate and document in EMR.
- Provide timely and accurate data entry.
- Experience with utilizing an Electronic Medical Record preferred.
- Experience tracking medication refills preferred.
- Experience communicating to pharmacies preferred.
- Experience taking vitals preferred.
- Ability to engage with and build rapport with youth, young adults and families preferred.
Location
- Fairport, NY
Work Type
- Full-time
- 40 hours
- Monday-Friday, 7:30am-4:00pm schedule
Experience Level
- Minimum 1 year related experience
Education Level
- High School diploma or GED
Salary/Compensations
- $19.50 Minimum pay rate
- $28.00 Maximum pay rate, based on experience
Benefits
- Generous paid time off
- Paid holidays
- Comprehensive medical, dental and vision coverage
- Flexible spending account
- 403(b) retirement savings plan with employer match
- Employee Assistance Plan
About the Company
- At Hillside, we believe that healthy youth and strong families with opportunities to succeed are the foundation of any thriving community.
- We provide community-based services, education, and residential treatment to positively impact lives, in partnership with youth and families who have experienced trauma.
- From locations across Central & Western New York and Prince George’s County, Maryland, our programs serve nearly 10,000 youth, adults, and families each year.
- Partnering with families and communities, we deliver high-quality, evidence-based services, in the appropriate settings — whether on residential campuses or in schools, homes, or the workplace.
- By measuring the impact of our work, we endeavor to deliver ever better outcomes every day.
Equal Opportunity
- Hillside is committed to equal opportunities for all, supporting a diverse workforce, creating development opportunities for our people.
- Hillside is an equal opportunity employer; individuals from underrepresented and/or marginalized identities, Veterans, and disabled persons are encouraged to apply.
- Upon request, reasonable accommodations will be provided for the disabled.