Document & Referral Specialist - Medical Office
UNITED CEREBRAL PALSY ASSOCIATION OF THE NORTH COUNTRY · NY, US
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About the Role
Join our mission-driven team at Community Health Center of the North Country, a Federally Qualified Health Center (FQHC), where your administrative talents support equitable, high-quality care for individuals and families in our community.
Responsibilities
- Manage incoming and outgoing referrals, including tracking scheduling and follow-up
- Process imaging and procedure orders
- Complete prior authorizations for tests, procedures, and DME
- Communicate with patients about referral appointments and missed follow-ups
- Understand insurance coverage and requirements for authorizations
- Track and retrieve medical records, diagnostic reports, and hospital notes
- Monitor and respond to incoming faxes, messages, and prescription lines
- Reconcile interface issues in the EMR
- Prepare professional correspondence to patients and providers
- Serve as backup receptionist when needed, greeting patients with warmth and professionalism
- Provide general administrative support to providers and nurses
Requirements
- 1+ year of experience in a medical office or administrative healthcare setting (or equivalent training/education) is required
- Commitment to patient confidentiality and team collaboration
Skills
- Working knowledge of medical terminology preferred
- Strong customer service, phone etiquette, and organizational skills
- Comfort with computers, EMRs, and multitasking in a fast-paced environment
Location
- Ogdensburg, NY
Work Type
- Full-Time
- Onsite
Experience Level
- 1+ year of experience
Education Level
- High school diploma or GED preferred
Salary/Compensations
- $18.39 per hour
Benefits
- Generous PTO – Vacation, sick, personal time, and paid holidays
- Robust Benefits – Medical, dental, vision, FSA, 401(k), disability & life insurance
About the Company
- Community Health Center of the North Country is a Federally Qualified Health Center (FQHC) dedicated to supporting equitable, high-quality care for individuals and families in our community.