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About the Role
As a Customer Support Specialist, you will be the vital link between AMBOSS and its users, helping to improve medical care for millions. Our mission is to empower doctors and students worldwide to utilize AMBOSS optimally and enhance their platform experience according to their needs.
Responsibilities
- Support users by responding to inquiries via email, phone, live chat, WhatsApp, and social media.
- Advise users on how to best utilize AMBOSS.
- Stay updated on product changes and quickly learn new product features to provide current information.
- Collaborate with the team to improve the product, customer experience, and internal processes.
- Capture customer feedback and update internal databases to identify trends and share information with the team.
- Support process improvement, growth, and marketing projects.
Requirements
- Native-level German language skills and good English proficiency, as English is the company language.
- Very strong written and verbal communication skills, with the ability to break down complex issues precisely and communicate them effectively to the target audience.
- Excellent problem-solving abilities.
- Patience with complex or sensitive cases.
- Familiarity with various types of software and digital tools.
- Experience in customer support and/or the healthcare industry is a significant plus.
- A great personality to work with.
Skills
- German Language Proficiency
- English Language Proficiency
- Communication Skills
- Problem-Solving
- Patience
- Software Familiarity
- Digital Tools Familiarity
- Customer Support Experience
- Healthcare Industry Experience
Location
- Berlin
- Cologne
- Sardinia
- Cape Town
Work Type
- Remote
- Onsite
Benefits
- 30 paid vacation days
- An AMBOSS holiday
- A personal purpose day
- Daily healthy breakfast and lunch from in-house chefs
- AMBOSS daycare
- Urban Sports Club - M Plan
- Fitbit Versa 3
- Deutschland-Ticket
About the Company
- AMBOSS's mission is: Empower all medical professionals to provide the best possible care!
- We are a team composed of a diverse mix of open and friendly personalities and detail-oriented problem solvers who laugh together as quickly as they support each other.
- Every team member brings a lot of positive energy and a genuine enthusiasm for supporting and interacting with our users.
Equal Opportunity
- We are convinced that diversity is a strong driver of innovation and progress. Therefore, we are committed to an inclusive, respectful, and supportive work environment where all individuals – regardless of gender, age, ethnic or cultural background, religion, disability, sexual orientation, or gender identity – are valued and have equal opportunities to reach their full potential.
- We warmly welcome people from the most diverse backgrounds to support us in our mission: empowering medical professionals and ensuring the best possible care.