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About the Role
This role partners our Go-To-Market (GTM) organization, including Sales, Customer Impact, B2B Marketing, Revenue Operations, and Enablement. You will work directly with the Chief Revenue Officer (CRO) and their leadership team, acting as both an advisor and operator to help leaders make better decisions and ensure operational excellence.
Responsibilities
- Partner with the CRO, Sales SVP, and leadership teams on performance, productivity, and team effectiveness.
- Translate commercial targets into people plans that drive measurable results.
- Coach managers on performance, decision-making, and maintaining high standards.
- Challenge senior leaders directly when decisions are suboptimal.
- Shape GTM organizational design, role clarity, and leveling to enhance efficiency.
- Partner with Revenue Operations, Reward, and Finance on compensation structures, quota, and incentive design.
- Justify headcount decisions based on commercial return.
- Own performance cycles, calibrations, and promotion decisions across GTM.
- Proactively manage performance issues and build manager capability in this area.
- Develop succession depth to mitigate key-person risk.
- Manage complex employee relations and restructuring initiatives with sound judgment.
- Apply policy pragmatically in a fast-paced, commercially pressured environment.
- Utilize AI to streamline operational tasks, focusing time on high-impact activities.
Requirements
- Experience partnering with a quota-carrying sales organization.
- Experience through an efficiency inflection, not solely growth.
- Ability to help leaders reduce costs without impacting revenue.
- Fluency in Go-To-Market (GTM) metrics such as ramp time, attainment distribution, revenue per head, attrition, and cost of sale.
- Ability to handle complex performance and employee relations situations at volume and pace.
- Willingness to have difficult but necessary conversations while balancing relationships.
- Highly organized and detail-oriented with a focus on sustainable impact.
- Demonstrated use of AI in personal workflow with measurable changes.
- Experience in large organizations with Centers of Excellence is not ideal, as this role involves building as much as running.
Skills
- AI
- Data analysis
- Performance management
- Organizational design
- Workforce planning
- Compensation design
- Talent management
- Employee relations
- AI utilization
Location
- Hybrid
Work Type
- Hybrid
- Full-time
Experience Level
- Senior
Benefits
- 27 days holiday plus 5 additional days off (1 life event, 2 volunteer, 2 wellbeing, 8 bank holidays)
- Private medical insurance with Bupa
- Medical cashback scheme
- Life insurance
- Gym membership & wellness resources through Wellhub
- Mental health support via Spill
- Hybrid work offering (3 days in office for most roles)
- Work-from-anywhere scheme (up to 10 days per year)
- Weekly catch-ups
- Seasonal celebrations
- Stocked kitchen
About the Company
- Multiverse is an upskilling platform for AI and Tech adoption, partnering with over 1,500 companies.
- Our upskilling apprenticeships are designed to build critical AI, data, and tech skills for individuals of all ages and career stages.
- Learners have driven over $2 billion in ROI for their employers.
- The company secured $70 million in strategic funding in April 2026, achieving a valuation of $2.1 billion, making it Europe's first EdTech double unicorn.
- With over 800 employees, Multiverse has ambitious scaling plans to empower the workforce for the AI era.
Equal Opportunity
- Multiverse is an equal opportunities employer committed to providing equal opportunities to all applicants and employees regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.
- Successful applicants will be required to undertake a Basic Disclosure and Barring Service (DBS) check.
- For roles involving Regulated Activity, an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check, will be required.
- Applicants are required to declare any convictions, cautions, reprimands, and final warnings for roles involving Regulated Activity.