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About the Role
As a Tour Guide, you will create memorable guest experiences by delivering engaging, informative tours of Highmark Stadium, upholding the highest standards of service and professionalism expected by Legends Global and the Buffalo Bills. This role involves leading daily and private tours, ensuring visitor safety, and providing accurate information.
Responsibilities
- Interact and guide visitors through a walking tour of Highmark Stadium safely and effectively.
- Present factual, accurate knowledge of Highmark Stadium, the Buffalo Bills, and the city of Buffalo.
- Provide exceptional customer service by welcoming visitors, serving during tours, and maintaining a professional image.
- Answer visitor questions regarding tour options and other stadium offerings.
- Collaborate with team members to monitor the tour route and ensure smooth operations.
- Communicate with teammates and supervisors via 2-way radio for updates and coordination.
- Ensure the safety of all visitors.
Requirements
- Ability to communicate effectively with groups of all sizes and guests of diverse ages and backgrounds.
- Relevant customer service experience.
- Ability to demonstrate a positive, team-oriented attitude.
- Excellent interpersonal and guest engagement skills.
- Ability to memorize and accurately recite scripted tour facts and information.
- Willingness to be flexible with schedule and daily assignments, including evenings, weekends, and holidays.
- Computer experience and internet access for scheduling.
- Ability to stand for long periods, walk long distances, use escalators, and operate elevators.
- Ticketmaster Host experience is a plus.
- Bilingual skills are a plus.
Skills
- Customer service
- Interpersonal skills
- Guest engagement
- Communication
- Memorization
- Flexibility
- Computer proficiency
- Team-oriented attitude
Location
- Highmark Stadium
Work Type
- Full-time
Experience Level
- Entry Level
Salary/Compensations
- $18/hour
About the Company
- Legends Global is a premier partner to the world's greatest live events, venues, and brands, delivering integrated premium services.
- The Legends Global culture emphasizes respect, ambitious thinking, collaboration, and bold action.
- Legends Global is committed to building an inclusive workplace where employees can be authentic, make an impact, and grow their careers.
Equal Opportunity
- Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.
- VEVRAA Federal Contractor.