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About the Role
The Client Solutions Manager partners with strategic clients to ensure their success with Meta. This role involves building and managing key relationships, serving as a consultative product expert, and acting as a trusted advisor in marketing, media planning, creative, tech integration, and measurement for top clients, primarily in the Fashion/Department store vertical. The role focuses on developing ROI-positive marketing strategies, driving growth through performance optimization, and implementing measurement and attribution solutions. Responsibilities include optimizing complex opportunities, using data and analytics to build consultative and technical solutions, providing business insights, driving revenue, and enhancing advertiser education and satisfaction through a data-driven approach. A passion for Meta's advertising solutions and the marketing/tech ecosystem is essential.
Responsibilities
- Direct accountability for a quota-carrying book of business across a portfolio of large enterprise clients, delivering against significant revenue targets.
- Identify, create, and implement marketing solutions grounded on achieving measurable business results for clients.
- Develop vertical expertise, including industry research and perspective, to drive overall business objectives and marketing solutions for advertisers.
- Work with businesses to understand their objectives and develop the Meta strategy in partnership with the Client Partner and cross-functional teams.
- Serve as the escalation point for client-related issues, ensuring prompt and effective resolution.
- Collaborate with internal cross-functional teams to manage complex work streams and optimize marketing objectives for clients.
- Manage planning, execution, ongoing reporting, and optimization of campaigns, including budget spend, analytics, dashboards, and real-time recommendations.
- Manage strategic marketing conversations with clients, agencies, and partners (media, creative, measurement partners, MarTech, etc.).
Requirements
- 8+ years of experience in ad sales, marketing, media, and/or consulting.
- Track record of excelling in a Client Solutions Manager role and driving impact on solution adoption, revenue, and operational rigor.
- Demonstrated experience with digital media platforms, advertising metrics, and industry trends.
- Deep performance marketing experience, data and technology solutions, ad-tech, and partnerships.
- Highly technical and analytical, comfortable with large and complex datasets, and delivering actionable insights.
- Experience collaborating, communicating, and influencing internal and external stakeholders, including cross-functional teams.
- Experience clearly communicating the progress of strategic initiatives to internal and external stakeholders.
- Proven track record in storytelling through data visualization, developing insight-based hypotheses, and driving learning plans.
- Experience of Meta’s full suite of advertising solutions.
- Experience working with consumer retail businesses and fashion retail brands.
- Self-starter with the capacity to work independently with high intensity and urgency.
- Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies.
- Experience working with global brands and clients across EMEA and the US.
- Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews).
- Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact.
Skills
- Marketing
- Media Planning
- Creative
- Tech Integration
- Measurement
- Marketing Strategies
- Media Planning
- Creative Guidance
- Measurement Recommendations
- Performance Marketing
- Data and Technology Solutions
- Ad-tech
- Partnerships
- Data Analysis
- AI
- Prompt Engineering
- Agent Orchestration
- AI Technologies
- Responsible AI Practices
- Risk Assessment
- Bias Mitigation
- Quality and Accuracy Reviews
- Workflow Optimization
- Storytelling
- Data Visualization
Experience Level
- 8+ years of experience