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About the Role

Cloudflare is seeking a principal individual contributor to lead data strategy and execution for the Revenue Operations team. This hands-on role is ideal for an experienced Sales Operations professional aiming to build infrastructure that drives operational scale and significant impact. The position requires expertise in building data infrastructure, driving data governance, and understanding the intersection of Go-To-Market business and data needs.

Responsibilities

Build a roadmap to improve Cloudflare’s abilities to be more agile and have a trustworthy, fresh, expeditious customer and firmographic data strategy and governance framework.
Build and execute AI implementation to reduce current day inefficiencies caused by unclear or absent data.
Establish a strong and productive engagement with Cloudflare’s Data, Intelligence, and Analytics and IT teams to implement and optimize hardened data management tools and technologies ensuring alignment with business needs and scalability.
Collaborate cross-functionally within Revenue Operations to build a change review board or other advanced governance system to reduce friction between Field needs and data governance.
Create and maintain playbooks and documentation for completing repeatable tasks to ensure compliance with relative policies.
Identify and partner with owners of data sources in the CRM system to ensure accountability.
Work with stakeholders to address data-related issues, resolve conflicts, and ensure effective communication and change management.

Requirements

Minimum 12 years of experience in Sales Operations or a CRM architecture function.
Experience leveraging AI tools to build automation, simplify decision making, and reduce complexities.
Strong proficiencies in building account hierarchies for fast-growing B2B/B2C companies.
Extensive experience in processes, techniques and tactics to scale global data quality, including and not limited to deduplication, firmographic, as well as technographic data enrichment.
Experience understanding and evaluating integrations between CRM and external data systems.
Experience using various firmographic data sources and how to leverage each source.
Extensive experience working with Salesforce tooling ecosystem and the related teams.
Established history of driving multiple complex projects at the same time to on-time completion in a fast-moving environment.
Excellent verbal and written communication skills.
Strong quantitative skills and high data fluency.
Ability to draw and map data models and strong data engineering skills.

Skills

AI tools
Sales Operations
CRM architecture
Account hierarchies
Data quality
Deduplication
Firmographic data enrichment
Technographic data enrichment
CRM integrations
External data systems integrations
Salesforce tooling
Data modeling
Data engineering

Location

San Francisco
NYC
Austin

Work Type

Onsite

Experience Level

Principal individual contributor
Minimum 12 years of experience

Salary/Compensations

For Bay Area based hires: Estimated annual salary of $230,000 - $317,000
For New York City, Washington, Washington D.C. and California (excluding Bay Area) based hires: Estimated annual salary of $220,000 - $303,000

Benefits

Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave
Equity plan

About the Company

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Equal Opportunity

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.