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About the Role

Lightspeed is seeking experienced SaaS Account Managers to strategically develop existing customer portfolios, drive expansion, and deliver real business outcomes within the DACH market. This role involves identifying revenue potential and creating data-driven account plans to increase retention, expansion, and product adoption, acting as a trusted advisor to C-level executives.

Responsibilities

Strategically manage a scalable customer portfolio focusing on expansion, retention, renewals, and value creation.
Proactively identify cross-selling and upselling opportunities based on usage data, business goals, and market trends.
Utilize CRM and analytics tools to make data-driven decisions and derive action recommendations.
Conduct business reviews, build executive alignment, and develop customized success plans.
Act as the interface between customers and internal Sales, Implementation, Support, and Product teams.
Actively incorporate customer feedback to drive the targeted development of the SaaS platform.

Requirements

Minimum of 2-3 years of experience in B2B SaaS Account Management, Customer Success, or consultative sales.
Proven track record of increasing revenue within existing customer accounts (upselling, expansion, renewals, churn reduction).
Independent and proactive work style with a strong ownership mindset.
Ability to communicate with management and C-level stakeholders and convey added value.
Analytical thinking and experience with CRM, BI, and Customer Engagement tools.
Fluent German and proficient English language skills (written and spoken).

Skills

B2B SaaS Account Management
Customer Success
Consultative Sales
CRM tools
BI tools
Customer Engagement tools
Salesforce
Looker
ChurnZero

Location

DACH market
Remote (up to 60 days/year worldwide)

Work Type

Hybrid
Remote

Experience Level

2-3 years

Benefits

Work from Anywhere (up to 60 days/year worldwide)
Modern hybrid work model
Stock Option Program
400 € Health & Wellness Budget
Mental Health Support via Modern Health App

About the Company

Lightspeed is a global SaaS platform for hospitality and retail, designed to maximize revenue, efficiency, and customer lifetime value.
We empower ambitious hospitality brands to grow with technology.
Lightspeed is building communities through commerce.
Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD).
With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
Our one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.
Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Equal Opportunity

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace.
Lightspeed welcomes and encourages applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process.
The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.