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About the Role

As a Sales Associate at Knix, you will create a warm, inclusive, and confidence-building experience for every customer. You will bring the Knix experience to life through genuine connection, thoughtful listening, and personalized product guidance in a high-performance team environment.

Responsibilities

Create a comfortable, inclusive, and uplifting end-to-end experience for all Knix customers.
Actively listen to customers' unique needs and guide them to the right Knix products, ensuring they leave confident and with the perfect fit.
Adopt a 'lean in' mindset toward sales targets, understanding that every KPI is a direct reflection of how well we are serving our community.
Stay knowledgeable on our growing product assortment and current promotions to confidently support customer decisions.
Maintain high energy and engagement on the floor, contributing to a positive in-store experience regardless of traffic levels.
Support visual standards, organization, and general operational needs to keep the store customer-ready.
Escalate any issues or opportunities as required to the Manager on Duty.

Requirements

Previous experience in customer service or retail is considered an asset.
Must be great with people and passionate about delivering exceptional customer experiences.
Love being part of a team and be a great collaborator.
Ability to stay flexible, take initiative, and handle multiple customer interactions with care and attention.
Experience in a sales-driven environment, working with KPIs and sales targets is considered an asset.
Must have the necessary work authorization to be legally employed in Canada and be 18 years of age or older.
Ability to lift and handle packages weighing up to 25lbs.
Ability to move efficiently through the store for long periods of time and as needed for an entire shift.
Available to work a flexible schedule to meet the needs of the business, including holiday, evening, and weekend shifts.

Skills

Genuine connection
Thoughtful listening
Personalized product guidance
Sales
Customer service
Collaboration
Flexibility
Initiative
Adaptability

Location

Canada

Work Type

Full-time
In-store

Experience Level

Entry Level

Salary/Compensations

$19.70 CAD per hour

Benefits

Competitive compensation plus monthly bonus
Generous Discounts on Knix products and Gratis Program
Access to a mental health & wellness platform that offers therapy and coaching sessions
Inclusive and diverse workplace
Opportunities for internal promotion

About the Company

Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life.
Through innovative products and an engaged community, Knix empowers people everywhere to be unapologetically free.
Launched in 2013, Knix is one of the fastest-growing intimate apparel brands in North America and is globally recognized as an innovator within the apparel space.
Reaches over 3 million customers through online stores, retail locations across North America, and channels such as wholesale and Amazon.
Revolutionizing the apparel industry with best-in-class customer experience, innovative products and brands Knix and Kt by Knix.
A purpose-driven and authentic career opportunity.

Equal Opportunity

Knix is an equal opportunity employer, we celebrate everyone and their intersecting identities.
Diverse and inclusive teams empower us to make better decisions and inspire innovation.
Committed to providing reasonable accommodations and will work with you to meet your needs.
Celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.