Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Vice President, Customer Success role.

Rezi rewrites your resume against AlertMedia's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Vice President, Customer Success posting at AlertMedia — free, in seconds.

About the Role

AlertMedia is seeking an experienced and visionary Vice President, Customer Success to lead the Customer Success organization. This executive will ensure customers realize extraordinary value from our solutions, achieve their safety and security goals, and build a long-term, trusted partnership with AlertMedia. The role defines the strategic direction of Customer Success, leads and develops a high-performing team, and partners cross-functionally to shape the AlertMedia customer journey, including the impact of AI and automation.

Responsibilities

Own the Customer Success department's vision, strategy, people, and outcomes.
Recruit, mentor, and empower leaders and individual contributors across Customer Success.
Drive adoption, retention, and customer advocacy, delivering measurable results.
Serve as a trusted advisor and executive sponsor for strategic accounts.
Modernize playbooks, processes, and systems, including AI-enabled workflows.
Identify, implement, and scale AI tools and processes to enhance customer experience.
Partner with Product, Engineering, Sales, and Marketing to bring customer insights into strategy.

Requirements

10+ years of customer-facing leadership experience in SaaS.
4+ years leading at scale in a VP or Senior Director role.
Proven success driving retention, expansion, and customer satisfaction at high-growth companies.
Executive presence with the ability to engage credibly at the C-suite level.
Data-driven, analytical approach with experience leveraging modern CS tools, systems, and AI-powered insights.
Genuine curiosity about how AI is transforming Customer Success.
Passion for building high-performance teams.
Commitment to AlertMedia's mission and values.

Skills

Customer Success leadership
SaaS
Team leadership
Mentoring
Customer adoption
Customer retention
Customer advocacy
Executive engagement
Process modernization
AI implementation
AI tools
Customer insights
Product strategy
Engineering strategy
Sales strategy
Marketing strategy
Go-to-market strategy

Location

Austin

Work Type

Full-time

Experience Level

VP level
Senior Director level

Salary/Compensations

Competitive base salary + Company-wide bonus program

Benefits

Generous and flexible time off
Parental leave policies
Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees
Ongoing learning and career development opportunities

About the Company

AlertMedia is the leading Risk Intelligence and Response company helping organizations protect their people and businesses.
Our mission is to save lives and minimize loss by identifying emerging threats worldwide and enabling timely communication when emergencies impact personal safety or business continuity.
We are a high-growth, PE-backed SaaS company with more than 4,000 clients scaling rapidly across the globe.
Our technology is unmatched with a unified platform, a 7+year history of AI innovation, a customer NPS of 70+, and a culture that sets us even further apart from our competition.

Equal Opportunity

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work.
Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.