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About the Role

As a Piercing Lead at Mejuri, you will elevate customer service, boost profitability, and create an environment where jewelry dreams come true. You will be responsible for understanding the ins and outs of initial piercings and allowable alloys, while maintaining the highest standards of safety and hygiene.

Responsibilities

Oversee the piercing customer journey from start to finish, including greeting, check-in, styling, transaction, and aftercare education.
Maintain a calm and professional demeanor during piercing services.
Embody Mejuri values in all client interactions.
Act as an ambassador for Mejuri, promoting customer awareness of the brand and piercing studios.
Build a strong clientele in the local market.
Communicate insights and opportunities related to piercing products and services to the Store Manager & Store Services.
Collaborate with the Store Manager on consistent improvements to the piercing studio's flow and process.
Work closely with store staff to update the schedule and online booking service.
Explain proper aftercare, including signs of infection, tailoring information to specific materials and downsizing needs.
Thoroughly explain service procedures and risks to clients, identifying any medical concerns that may prevent piercing.
Lead by example on the sales floor, upholding Mejuri’s Steps of Selling.
Ensure a positive customer experience and promotion of services including piercing, engraving, and other offerings.
Oversee and manage all aspects of the piercing studio in coordination with the Store Services team and Store Manager.
Support inventory management and provide feedback to the Operations Lead & Store Services team.
Ensure health and safety standards are maintained according to internal standards and local guidelines.
Ensure excellent cleanliness of the studio, proper maintenance of sharps and biohazard waste, and adherence to physical space requirements.
Uphold legal compliance in all customer interactions, including verifying identification, requirements, and waivers.
Stay updated on all local laws and protocol updates.
Remain knowledgeable on Mejuri products and become an expert on the piercing jewelry assortment.
Support the check-up and downsizing process for each client.
Style, stack, and suggest products for piercing clients, enabling them to design their own ear stack.
Build piercing appointment occupancy through promotion, education, and driving awareness of the piercing studio.
Communicate with Store Services to order necessary piercing equipment.
Ensure all legislated paperwork and client record keeping is met and maintained.

Requirements

2+ years of experience with needle piercing.
Experience working with threadless jewelry.
Up-to-date First Aid and Blood-borne Pathogens OSHA Certifications.
Experience working with an autoclave or statim.
Must have or be registrable with local law enforcement or meet area requirements for permits such as "Practitioner Registration", Blood-borne Pathogens, First Aid/CPR, Vaccination requirements etc.
Understanding of local market piercing law requirements.
Strong knowledge of health and safety protocols surrounding piercing procedures.
Demonstrated understanding of service excellence in a consumer environment.
Excellent communication and customer service skills.
Desire to work in a fast-paced, entrepreneurial environment.

Skills

Needle piercing
Threadless jewelry
First Aid
Blood-borne Pathogens OSHA Certifications
Autoclave or statim operation
Piercing law requirements
Health and safety protocols
Service excellence
Communication
Customer service
Styling
Product knowledge
Sales

Location

Canada
US
UK
Australia

Work Type

Full-time
Part-time
Onsite

Experience Level

2+ years experience with needle piercing
Experience working with threadless jewellery
Experience working with an autoclave or statim
Experience selling product at a fast growing company (Bonus)

Education Level

Up to date with First Aid and Blood-borne Pathogens OSHA Certifications
Have or be registrable with local law enforcement or meet requirements by area for permits such as the “Practitioner Registration”, Blood-borne Pathogens, First Aid/CPR, Vaccination requirements etc.

Salary/Compensations

$30 - $35 per hour base pay

Benefits

Top wages in the industry
Bonus potential
Tip potential
Benefits (for full-time roles)
You keep 100% of the tips you earn
Regular feedback via performance reviews
A robust in-house retail learning program
Generous product discount!

About the Company

Since 2015, Mejuri has reimagined fine jewelry as a personal choice rooted in self-expression, shifting it from a traditional gift to a modern necessity.
Founded by third-generation jeweler Noura Sakkijha, the brand believes fine jewelry shouldn’t require a special occasion and should never come with guilt, focusing on celebrating oneself.
Mejuri meets customers online, in-app, and through a growing global retail footprint of 58+ stores worldwide.
The company is committed to responsible sourcing, sustainable practices, and philanthropic initiatives.
Mejuri is not a run-of-the-mill piercing studio but a vibrant community of artists, explorers, and jewelry enthusiasts.
The company is expanding its reach across Canada, the US, UK, and Australia.
Mejuri offers cutting-edge studios with state-of-the-art equipment, including needle piercing and gold and titanium jewelry.
Mejuri provides opportunities for collaboration, learning, and mentorship among piercers.
Mejuri offers flexible roles, including full-time and part-time options, and is open to discussing roles across all markets.
Mejuri's success is driven by a strong commitment to its Purpose and Values: RAISE THE BAR, CUSTOMER OBSESSED, EMPOWERED OWNERS, FIND A WAY, DRIVE RESULTS, and TEAM FIRST.

Equal Opportunity

Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.
Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs.
For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.