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About the Role

As a Territory Restaurant Manager, you’ll own restaurant supply for San Francisco, finding and signing restaurant partners, and ensuring they deliver on capacity, timeliness, packaging, and menu quality. This role offers real ownership and accountability from day one, involving time spent in facilities and restaurants, tasting food, and engaging with operators.

Responsibilities

Manage restaurant selection, depth, and cuisine coverage to meet key performance indicators.
Ensure adequate restaurant options across different price tiers for every hub.
Oversee restaurant partner acquisition, onboarding, launch, and ongoing performance.
Manage the capacity model, drive on-time preparation, and make decisions on partner activation/deactivation.
Diagnose and resolve issues related to partner preparation times.
Curate menus, hero shots, item photos, tags, descriptions, and ratings to ensure quality and suitability for packed lunches.
Eliminate recurring defects such as missing photos, broken modifiers, misleading prices, or items not offered by the kitchen.
Collaborate with a Bogotá-based team across restaurant sales, onboarding, menu operations, and frontline support.
Set standards and service level agreements (SLAs) for the team.
Improve the systems and processes supporting the work.

Requirements

5+ years of relevant experience, including at least 2 years managing a team.
Background in restaurants, food delivery, marketplaces, hospitality, or supply-side operations.
Experience owning a supply base or partner portfolio, including acquisition and ongoing performance management.
Working knowledge of restaurant operations, including kitchen workflow, POS systems (Toast, Square, Clover), menu management, and ticket flow.
Comfortable analyzing data such as lateness reports and dashboards.
Willingness to be in the field for facility visits, restaurant walk-ins, and tastings.
Ability to negotiate assertively while maintaining partner relationships.

Skills

Food-Obsessed Market Expertise
Problem-solving mentality
Data literacy
Team leadership
Negotiation

Location

San Francisco

Work Type

Onsite
Full-time

Experience Level

5+ years of relevant experience
2+ years managing a team

Salary/Compensations

$87,000 - $111,000 per year

Benefits

Medical, dental, and vision insurance (multiple plans, incl. HSA options).
Company-paid life and disability insurance (short- and long-term).
Voluntary insurance: accident, critical illness, hospital indemnity.
Optional supplemental life insurance for self, spouse, and children.
Pet insurance discount.
401(k).
Health Savings Account (HSA)
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Discretionary vacation days
8 paid holidays per year
Paid sick time
Paid Bereavement leave
Paid Parental Leave
Potential for equity awards and annual performance-based bonus.

About the Company

Picnic is reinventing the way employees experience lunch at work by partnering with top local restaurants to offer high-quality, individually packed meals.
The company's mission is to create a seamless, affordable, and joyful lunch experience for employees and employers.
Picnic is a fast-growing startup redefining how work gets done.
The company is mission-driven, focused on improving the workplace experience.