Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Case Manager (Bilingual) role.
Rezi rewrites your resume against New York Psychotherapy and Counseling Center's job description. Free.
Tailor your resume to this Case Manager (Bilingual) role.
Rezi rewrites your resume against New York Psychotherapy and Counseling Center's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Case Manager (Bilingual) posting at New York Psychotherapy and Counseling Center — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Case Manager (Bilingual) posting at New York Psychotherapy and Counseling Center — free, in seconds.
About the Role
The Case Manager will manage a high-volume mental health intake process, including scheduling appointments and ensuring clients meet admission criteria. This position is integral to client-therapist matching and caseload management to maintain continuity of care.
Responsibilities
- Facilitate a high-volume mental health intake process by enforcing no-show policies, and scheduling intake appointments to ensure the efficient onboarding of new clients.
- Provide intake triage and coordination for all virtual intake appointments, ensuring appropriate screening and timely connection.
- Conduct an average of 40 to 45 daily interactions with new clients, demonstrating excellent interpersonal and communication skills to establish rapport and guide individuals through the intake process.
- Facilitate client-therapist matching after intake and manage caseload reassignments during therapist transitions, leaves, or departures to ensure continuous, seamless care.
- Perform other duties assigned by the Supervisor and Leadership.
Requirements
- Bilingual; fluent in English and Spanish
- Ability to manage multiple tasks and prioritize effectively in a busy work setting
- Strong capability to follow established workflows and effectively multi-task throughout the day
- Attention to detail is essential
- Exceptional customer service skills, with the ability to communicate effectively and professionally with clients and staff
- Demonstrates the ability to de-escalate, practice self-care, and maintain professionalism while handling emotional or mentally challenging situations
- Strong ability to multi-task and maintain attention to detail in a dynamic work environment
- Works collaboratively within a team and maintains a positive, supportive attitude
- Thrives in a fast-paced environment, adapting quickly to changing demands
- Able to perform with versatility and tact in a mental health care setting that requires flexibility and adaptability
- Maintains a positive, friendly, and professional demeanor, with a "can-do" attitude
- Passionate about NYPCC's mission and values, with a commitment to supporting the agency's goals and client care
Skills
- Microsoft SharePoint
- Microsoft Office Suite
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- MS Teams video conferencing
Location
- New York City
Work Type
- In-person
- Telehealth
Experience Level
- One year of experience in a social service or mental health setting preferred
- One year of experience using an EHR system preferred
Education Level
- High School Diploma or equivalent required
- Associate Degree in a related field preferred
Salary/Compensations
- $21.00 - $23.00 per hour
Benefits
- Competitive compensation
- Outstanding benefits
- Career growth through our Academy and leadership development programs
About the Company
- One of New York's Most Awarded Mental Health Employers
- 2025 and 2026 Time City & State Top Workplace in New York
- Mental Health America's Platinum Bell Seal recipient for FIVE consecutive years
- Serving 15,000+ clients every month
- 50+ years of transforming lives across New York City
- One of New York's leading community mental health organizations, delivering innovative, compassionate care through both in-person and telehealth services.
- Proudly serve more than 15,000 clients each month while continuing to set the standard for clinical excellence and employee experience.
- A collaborative, mission-driven culture where our employee matters
- The chance to make a lasting impact on thousands of lives every single day
Equal Opportunity
- NYPCC is an Equal Opportunity Employer