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About the Role
Lead the delivery of facilities and estate services across Metro Bank's stores, offices, and operational locations, ensuring they are safe, compliant, well-maintained, and consistently presented. Act as a liaison between estate, operational teams, and outsourced facilities partners, combining hands-on leadership with strategic planning to enhance service, manage costs, and strengthen estate resilience. Support the bank's sustainability ambitions and ESOS journey.
Responsibilities
- Develop a first-hand understanding of estate condition and operational challenges through regular site visits.
- Establish and maintain clear estate standards covering safety, maintenance, appearance, functionality, and customer experience.
- Set the facilities budget, track and forecast spend, understand cost drivers, and identify opportunities to reduce reactive maintenance expenditure.
- Recommend short- and long-term investment priorities using site condition, asset performance, and business needs.
- Analyze maintenance trends and asset data to guide lifecycle investment, asset replacement, and estate modernization.
- Lead large-scale estate improvement programs and track the benefits delivered.
- Deliver sustainability and ESOS-related initiatives that improve energy efficiency and reduce operating costs.
- Support business continuity and operational resilience planning, escalating emerging risks and recommending practical mitigating actions.
- Use CAFM and operational data to create performance reporting that drives action and informed decision-making.
- Embed a culture of continuous improvement across internal and outsourced teams.
- Own strategic relationships with facilities management partners and hold suppliers accountable for contractual obligations, KPIs, SLAs, compliance, value for money, and continuous improvement.
- Lead monthly and quarterly service reviews, ensuring robust performance management and improvement plans are in place.
- Challenge supplier performance, operating models, and cost structures constructively to deliver better outcomes.
- Complete quality checks on supplier spend and performance, working with Supplier Risk and Risk Assurance to maintain effective vendor controls.
- Partner with Procurement on the full contract lifecycle, including renewal, termination, and RFP activity.
Requirements
- Strong operational facilities management experience across a complex, multi-site estate.
- Excellent supplier management capability, with confidence challenging outsourced providers and driving accountability.
- Excellent stakeholder management skills and the ability to influence senior leaders, suppliers, and operational teams.
- Strong commercial and analytical capability, including experience developing investment cases and business plans.
- Experience interpreting asset, maintenance, and estate performance data and turning insight into action.
- Proven ability to identify root causes, implement sustainable solutions, and present clear recommendations.
- Extensive knowledge of facilities management, building services, estate operations, and lifecycle asset management.
- A sound understanding of UK health, safety, and statutory compliance requirements.
- Knowledge of energy management, sustainability, and ESOS programs.
- Experience in a regulated environment would be advantageous.
- Willingness to travel extensively across the estate.
- Managing a large retail, banking, or customer-facing estate across multiple locations.
- Working successfully within an outsourced facilities management model.
- Delivering estate improvement, lifecycle replacement, or capital investment programs.
- Building and presenting robust business cases for operational and capital expenditure.
- Delivering cost reductions while maintaining or improving service levels.
- Using strong governance and performance frameworks to manage suppliers.
- Delivering sustainability, energy reduction, or ESOS initiatives.
- Using site inspections and operational data to influence estate strategy and investment decisions.
- Take responsibility, do the right thing for customers, colleagues, and Metro Bank, and have the courage to call out concerns.
Skills
- Facilities Management
- Estate Management
- Supplier Management
- Stakeholder Management
- Commercial Acumen
- Analytical Skills
- Budget Management
- Performance Reporting
- Continuous Improvement
- Health and Safety Compliance
- Sustainability Initiatives
- ESOS Programs
- Risk Management
- Business Continuity Planning
- CAFM Systems
Location
- Holborn, Greater London
Work Type
- Full-time
- Onsite
Experience Level
- Lead
Education Level
- IWFM Level 4 or above, or equivalent experience
- NEBOSH General Certificate or an equivalent health and safety qualification
- Desirable: IWFM Level 5 or 6
- Desirable: Project management qualification such as PRINCE2 or APM
- Desirable: Energy management or sustainability qualification
Salary/Compensations
- Competitive salary
- Discretionary annual bonus
Benefits
- Generous holiday allowance
- Attractive pension scheme
- Healthcare
- Life assurance
- Colleague discounts
About the Company
- At Metro Bank, we believe the best banking experience starts with people who genuinely care. We are not just maintaining places and buildings. We are creating safe, welcoming and dependable environments where colleagues can do their best work and customers can enjoy an AMAZEING experience.
Equal Opportunity
- Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!