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About the Role
Support customers experiencing homelessness to build independence and reach their potential. Assess needs, update support plans, and act as the first point of contact for customer queries. Build positive relationships that respect choice, privacy, and dignity, and work with external partners to boost confidence, health, wellbeing, and encourage education and employment.
Responsibilities
- Support customers who have experienced homelessness to build independence and reach their potential
- Assess needs and update support plans
- Act as the first point of contact for customer queries
- Build positive relationships that respect choice, privacy and dignity
- Work with external partners to boost confidence, health and wellbeing, and encourage education and employment
Requirements
- Experience supporting adults who have experienced homelessness
- Positive, flexible and enthusiastic approach
- Able to work well in a team and independently
- Strong organisational skills with good literacy and numeracy
- NVQ Level 3 in Health and Social Care or willingness to work towards it
- Proficient technology/IT skills (Microsoft Office and similar)
- Right to work in the UK
- Pass safeguarding and pre-employment checks, including criminal records and overseas police checks if needed
Skills
- Supporting adults who have experienced homelessness
- Positive approach
- Flexible approach
- Enthusiastic approach
- Teamwork
- Independent work
- Organisational skills
- Literacy
- Numeracy
- NVQ Level 3 in Health and Social Care or willingness to work towards it
- Technology/IT skills (Microsoft Office and similar)
Location
- 10 & 26 Sach Road, London E5 9LJ
Work Type
- 37.5 hours per week
Education Level
- NVQ Level 3 in Health and Social Care or willingness to work towards it
Salary/Compensations
- £15.26 per hour
Benefits
- 33 days’ annual leave pro rata (rising to 38, including bank holidays)
- Occupational sick pay linked to length of service
- Contributory pension scheme
- Health and wellbeing support – including Aviva Digicare+ with virtual GP appointments
- Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
- Company-paid life insurance
- Parental leave arrangements
- Annual leave purchase scheme
- Company-funded training
- Ongoing career development opportunities
- Flexible working options
- Exclusive retail discounts
- Cycle to Work scheme
- Salary sacrifice arrangements
About the Company
- Sanctuary Supported Living is a not-for-profit organisation.
- Recognised as the 2025 Housing with Care Employer of the Year.
- A compassionate, community-focused team supporting people experiencing homelessness, that puts people first.
Equal Opportunity
- Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy.
- We encourage and welcome applications from people from diverse backgrounds to support this mission.
- We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
- We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.