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About the Role
As a Product Manager, you will be accountable for our customer-facing relationship management proposition, owning the delivery and optimization of our Relationship Management experience to support Metro Bank's next phase of innovation. This is a rare opportunity to join a business that is thinking boldly about its future, challenging traditional ways of working and creating the foundations for long-term success.
Responsibilities
- Lead the definition and build of the customer-facing proposition, giving customers a direct, digitally enabled relationship with their named relationship colleague
- Own the product backlog and delivery roadmap covering the customer-facing named Relationship Manager experience
- Translate the domain and platform strategy into clear squad-level outcomes, priorities, and acceptance criteria
- Prioritize work by balancing customer value, business impact, delivery feasibility, technical health, and regulatory requirements including Consumer Duty compliance
- Act as the primary product manager for the squad, making timely trade-offs to maintain delivery momentum on allocation, provisioning, and business networking initiatives
- Partner closely with Engineering, Architecture, Operations, Risk, and Compliance to ensure solutions are viable, secure, and compliant
- Define and track success metrics such as customer outcomes, adoption, engagement with financial and industry Insights, and operational performance
- Actively manage dependencies across other squads and escalate risks or conflicts where required
- Use customer insights, data, and operational feedback to redefine the journeys
Requirements
- Experience working as a Product Manager, Product Owner or similar role combined with a strong understanding of core banking products and customer journeys
- Proven experience defining and building customer-facing proposition from concept through to launch
- Demonstrable experience delivering products or features in a regulated and complex environment, utilising agentic capability to expedite requirement gathering and refinement
- Strong facilitation skills for backlog refinement, planning, and stakeholder alignment sessions
- Familiarity with modern digital platforms, APIs, and system integration concepts, particularly customer-facing apps, entitlement/subscription events, and AI/LLM interfaces
- Exposure or familiarity with agentic tooling would be desirable, particularly for AI-driven chat triage and routing
- Awareness of regulatory, risk, and control considerations in financial services, including Consumer Duty and vulnerability-signal handling
- Understanding of agile delivery models and how product management operates within them
- Excellent communicator who clearly articulates priorities, trade-offs, and outcomes while effectively influencing and collaborating across product, technology, operations, and control functions
- Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
Skills
- Product Management
- Product Ownership
- Core Banking Products
- Customer Journeys
- Customer-Facing Proposition Development
- Regulated Environment Delivery
- Agentic Capability Utilization
- Requirement Gathering
- Requirement Refinement
- Facilitation
- Backlog Refinement
- Planning
- Stakeholder Alignment
- Digital Platforms
- APIs
- System Integration
- Customer-Facing Apps
- Entitlement/Subscription Events
- AI/LLM Interfaces
- Agentic Tooling
- AI-driven Chat Triage
- AI-driven Chat Routing
- Regulatory Considerations
- Risk Management
- Control Considerations
- Consumer Duty Compliance
- Vulnerability-Signal Handling
- Agile Delivery Models
- Communication
- Influencing
- Collaboration
Location
- Holborn
- Greater London
Work Type
- Hybrid Working
Experience Level
- Product Manager
- Product Owner
Salary/Compensations
- Competitive salary
- Discretionary annual bonus
Benefits
- Generous holiday allowance
- Attractive pension scheme
- Healthcare
- Life assurance
- Colleague discounts
- Training for role success
- Internal opportunities for career progression
About the Company
- At Metro Bank, we believe the best banking experience starts with people who genuinely care.
- We’re not just delivering banking services - we’re building trust through authentic connections.
- Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships.
- We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.
Equal Opportunity
- Diverse teams really are the best teams.
- We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.
- We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.
- So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl?
- Good luck!