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About the Role
Each Product Manager will be accountable for a specific domain, owning the delivery and optimisation of its associated product outcome to support Metro Bank's next phase of innovation and growth. These domains include and not limited to Lending, Collections, Relationship Management and Stores.
Responsibilities
- Own the product backlog and delivery roadmap for your domain area
- Translate the product domain and platform strategy into clear squad-level outcomes, priorities, and acceptance criteria
- Prioritise work by balancing customer value, business impact, delivery feasibility, technical health, and regulatory requirements
- Act as the primary product manager for your squad, making timely trade-offs to maintain delivery momentum
- Partner closely with Engineering, Architecture, Operations, Risk, and Compliance to ensure solutions are viable, secure, and compliant
- Define and track success metrics such as customer outcomes, adoption, operational performance, and time-to-value
- Ensure alignment between squad delivery and wider domain, platform, and enterprise priorities
- Actively manage dependencies with other squads and escalate risks or conflicts where required
- Use customer insights, data, and operational feedback to continuously refine product features and journeys
Requirements
- Experience working as a Product Manager, Product Owner or similar role combined with a strong understanding of core banking products and customer journeys
- Demonstrable experience delivering products or features in a regulated and complex environment
- Strong facilitation skills for backlog refinement, planning, and stakeholder alignment sessions
- Familiarity with modern digital platforms, APIs, and system integration concepts
- Exposure of familiarity with agentic tooling would be desirable
- Awareness of regulatory, risk, and control considerations in financial services
- Understanding of agile delivery models and how product management operates within them
- Excellent communicator who clearly articulates priorities, trade-offs, and outcomes while effectively influencing and collaborating across product, technology, operations, and control functions
- Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
Skills
- Product Management
- Product Ownership
- Core Banking Products
- Customer Journeys
- Agile Delivery Models
- Digital Platforms
- APIs
- System Integration
- Agentic Tooling
- Risk Management
- Regulatory Compliance
Location
- AMAZE Central - Holborn
- Greater London
Work Type
- Hybrid Working
Salary/Compensations
- Competitive salary
- Discretionary annual bonus
Benefits
- Generous holiday allowance
- Attractive pension scheme
- Healthcare
- Life assurance
- Colleague discounts
About the Company
- At Metro Bank, we believe the best banking experience starts with people who genuinely care.
- We’re not just delivering banking services - we’re building trust through authentic connections.
- Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships.
- We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.
Equal Opportunity
- Diverse teams really are the best teams.
- We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.
- We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.
- So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl?
- Good luck!