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About the Role
As a Waiter/Waitress, you'll play a key role in delivering exceptional hospitality and ensuring every guest has a memorable experience from the moment they arrive. You'll work closely with the wider Front of House team to provide friendly, attentive, and efficient service in a fast-paced restaurant environment.
Responsibilities
- Welcome guests warmly and provide friendly, attentive service throughout their visit.
- Take accurate food and beverage orders, making recommendations where appropriate.
- Have complete knowledge of the menu, ingredients, and daily specials.
- Ensure tables are well presented, clean, and maintained to a high standard throughout service.
- Check in with guests regularly to ensure they are happy and well looked after.
- Communicate effectively with the kitchen, bar, hosts, and wider FOH team to ensure smooth service.
- Respond to guest questions, requests, and feedback with a positive and professional attitude.
- Handle payments accurately and efficiently.
- Assist with setting up and closing down the restaurant as required.
- Support the wider FOH team during busy service periods.
- Maintain high standards of cleanliness, organisation, and presentation at all times.
- Help create a warm, energetic, and welcoming atmosphere for every guest.
Requirements
- Have at least 1–2 years' experience in a busy restaurant or hospitality environment.
- Have a warm, friendly, and confident personality.
- Are passionate about delivering exceptional customer service and hospitality.
- Have excellent communication and interpersonal skills.
- Are attentive to detail and able to multitask in a fast-paced environment.
- Remain calm, professional, and positive under pressure.
- Have a strong work ethic and a genuine willingness to learn and develop.
- Work well as part of a team and are always willing to support colleagues.
- Take pride in their appearance and maintain high standards of personal presentation.
- Hold the legal right to work in the UK.
Skills
- Customer service
- Hospitality
- Communication
- Interpersonal skills
- Attention to detail
- Multitasking
- Teamwork
Location
- Battersea Power Station
Work Type
- Full-time Contract
- 35–48 Hours per week
Experience Level
- 1-2 years
Salary/Compensations
- Up to £14.00 per hour, depending on experience, plus a share of credit card tips.
Benefits
- Free staff meals prepared daily by our accomplished chefs.
- Personal training and development programme.
- 50% food and beverage discount across our restaurants worldwide.
- Uniform provided.
- Life Assurance and 24/7 GP consultation access via Hospitality in Action.
About the Company
- Duck & Rice is recruiting
- Join us at Duck & Rice at Battersea Power Station and become part of a team dedicated to delivering outstanding hospitality, great food, and memorable experiences.
- Apply today and become part of the Duck & Rice family.