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About the Role

The Services Architect is an advanced individual contributor responsible for the technical direction, quality, and delivery of content within the Professional Services Portfolio. This role leads the design and execution of new consulting service offerings, courses, and enablement programs, and helps establish standards for the broader team. The architect provides technical guidance, handles content escalations, and mentors Associate Services Architects, while collaborating with portfolio leadership on strategy and roadmap alignment. Periodically, the role involves teaching customer classes or delivering service engagements to maintain real-world customer experience.

Responsibilities

Shape the Professional Services Portfolio by identifying gaps and opportunities and proposing and prioritizing new offerings aligned with corporate strategy and product roadmaps.
Design, draft, and update consulting service offerings, enablement content, educational material, and technical presentations for webinars and events.
Lead development of the most complex and strategic net-new offerings.
Maintain high technical, content, and lab quality standards across the portfolio.
Ensure project outputs and contributions consistently adhere to established team standards and templates.
Stay informed about Tenable product changes, evaluate requirements for offering updates, and plan portfolio updates well ahead of product release.
Advise the Senior Director, Services Portfolio, on offering strategy, resourcing, and delivery risk.
Review user and technical requirements for completeness and clarity.
Create collateral for new offerings and evaluate existing offerings and content for accuracy and relevance.
Deliver pre-production training sessions to evaluate product suitability and gather early feedback.
Create live demonstration recordings for the Tenable product suite.
Perform content reviews with peers in Services, Technical Support, Customer Success, and Product Management.
Act as the final technical approver for release.
Periodically teach customer classes or deliver service engagements to obtain intimate knowledge of the customer experience.
Collaborate with Professional Services peers to understand the field perspective on service and training offering requirements.
Engage with customers and partners to analyze market trends and the competitive landscape, and translate findings into portfolio decisions.
Provide solutions to a wide range of difficult problems while maintaining a positive attitude and positive working relationships.
Gather information to support data-driven decisions.
Act as the final escalation point for Customer Care, Services, and Product escalations relating to portfolio content.
Remain abreast of corporate direction and strategy, product roadmaps, messaging, and emerging trends in the security industry.
Independently manage assigned projects and provide delivery oversight of team members’ projects to ensure delivery on schedule and on budget.
Mentor and develop Associate Services Architect colleagues.
Remain abreast of educational learning frameworks, content development approaches, and technologies that may reduce cost or shorten development timelines, and drive adoption where they do.
May perform other duties and responsibilities that management may deem necessary from time to time.

Requirements

5+ years of overall experience in Information Security.
1+ years of experience in vulnerability management and broader cybersecurity operations, ideally utilizing enterprise assessment tools such as the Tenable product suite.
3+ years of professional services, technical support, or sales engineering experience.
Proven experience designing and delivering technical curricula, training, and customer enablement programs, as well as leading others to do so.
In-depth knowledge of Windows and Linux operating systems and of TCP/IP networking.
Working knowledge of web application security, container security, cloud environments (AWS/Azure), and ICS/SCADA systems, with in-depth expertise in at least one.
Familiarity with security assessment tools such as Nessus, Kali Linux, and Metasploit.
Strong written and verbal communication skills, including the ability to present to senior internal and customer audiences.
Strong interpersonal skills with the ability to work effectively with internal and external stakeholders, including at a senior level.
Strong initiative and the ability to work remotely, both in a self-directed manner and as part of a geographically distributed team, setting direction for others without day-to-day supervision.

Skills

Vulnerability Management
Cybersecurity Operations
Enterprise Assessment Tools
Tenable Product Suite
Technical Curricula Design
Training Delivery
Customer Enablement Programs
Windows Operating Systems
Linux Operating Systems
TCP/IP Networking
Web Application Security
Container Security
Cloud Environments (AWS/Azure)
ICS/SCADA Systems
Nessus
Kali Linux
Metasploit
Written Communication
Verbal Communication
Presentation Skills
Interpersonal Skills
Collaboration
Initiative
Self-Direction
Teamwork

Location

Remote

Work Type

Hybrid
Full-time

Experience Level

Senior
Advanced Individual Contributor

Education Level

B.S. degree in Computer Science or a related field preferred; equivalent experience considered.

Salary/Compensations

$145,000—$193,666.67 USD

Benefits

Medical insurance
Dental insurance
Vision insurance
Disability insurance
Life insurance
401(k) retirement savings with company match
Employee stock purchase plan
Employee referral program
Flexible spending accounts
Employee Assistance Program (EAP)
Education assistance
Parental leave
Paid time off (PTO)
Company-paid holidays
Health and wellness events
Community programs

About the Company

Tenable® is the Exposure Management company.
Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk.
Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies.
We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves.
When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters.
We deliver results that exceed expectations and we win together!

Equal Opportunity

We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.
If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact Recruiting@Tenable.com for further assistance.