Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Partner Operations Manager role.

Rezi rewrites your resume against Wise's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Partner Operations Manager posting at Wise — free, in seconds.

About the Role

As a Partner Operations Manager, you will own the operational strategy and execution for a portfolio of high-value banking and fintech partners on Wise Platform. You will drive continuous improvement in how payment solutions are delivered, ensuring partners remain operationally stable and ready to grow. This role involves owning the operational strategy for improving performance and volume retention, and executing cross-functionally with various internal teams to support partner stability and growth.

Responsibilities

Own volume retention and operational performance for Wise Platform partners.
Collaborate with Account Management and Wise operational teams to ensure partners receive maximum value from the product.
Work with product management, tech, legal, compliance, implementation, and business development teams.
Lead operational initiatives with Wise teams to unblock growth opportunities.
Drive operational performance analysis and smooth out straightforward processing for partners.
Act as the final escalation point for operational concerns, spotting and resolving recurring friction patterns.
Manage stakeholders and run business review meetings.
Propose solutions for partners to improve their operational state and support execution.
Remove operational obstacles hindering partner growth.
Partner with Account Managers to drive retention targets by improving transfer success, reducing operational issues, lowering contact rates, and enhancing partnership scalability.
Use data insights to track performance, proactively address risks, and implement initiatives that improve key retention metrics.
Ensure long-term partner satisfaction and minimize churn.
Own operational success plans and data-driven business reviews, including managing Quarterly Business Reviews.
Build plans aligned to key metrics (success rates, contact rates, customer satisfaction) and hold partners and internal teams accountable to timelines.
Present data analysis and progress updates to partners, using insights to shape strategic improvements.
Lead incident resolution and communication for the partner portfolio during service disruptions.
Act as the liaison between partners and internal teams during service disruptions.
Drive fixes that address the root cause of incidents, working cross-functionally to resolve related and recurring issues affecting broader operations.
Advocate for partner needs by providing feedback to internal teams and influencing product roadmaps.
Ensure the platform evolves to meet the complex needs of enterprise banking and fintech clients.
Optimize internal and external processes using data-driven insights to identify challenges and implement scalable solutions.
Improve partner experiences.
Develop trusted relationships with senior stakeholders at partner organizations.
Ensure alignment on operational goals and foster long-term, strategic collaboration.
Influence partners to implement endpoints and webhooks to automate internal and partner support operations via API.
Analyze the quality of servicing provided to partners and their customers.
Gather feedback from partners and review how internal procedures and SLAs contribute to efficient service.
Identify and raise key improvement areas.

Requirements

At least 5+ years in Fintech/Banking.
Experience working with enterprise banking clients or large companies in the payments or financial services industry.
Experience driving projects to improve customer experience and achieve tangible measurable results.
Deep operational expertise in cross-border payments, including knowledge of payment rails (ACH, wire, RTP), reconciliation processes, and technical implementation of API-based solutions.
Data-driven decision-maker with the ability to collect, analyze, and interpret large datasets to prioritize operational improvements and measure success.
Strong stakeholder management skills with experience influencing C-level executives.
Experience working cross-functionally with internal teams (e.g., Product, Compliance, and Engineering) to deliver outcomes.
Technical fluency – understanding of APIs, webhooks, and system integrations.
Ability to discuss technical solutions with partners.
Exceptional communication skills – ability to explain complex technical and operational concepts clearly to both technical and non-technical audiences.
Autonomous and adaptable – comfortable working independently in a fast-paced, evolving environment.
Ability to manage multiple priorities effectively.
Provide examples of unblocking solutions with product and engineering teams by articulating data.
Provide examples of overcoming pushback.

Skills

Cross-border payments
Payment rails (ACH, wire, RTP)
Reconciliation processes
API-based solutions
Data analysis
Stakeholder management
Influencing
Cross-functional collaboration
Technical fluency
APIs
Webhooks
System integrations
Communication
Problem-solving
Project management

Location

Remote

Work Type

Full-time

Experience Level

5+ years

About the Company

Wise is a global technology company building the best way to move and manage the world’s money.
Wise is on a mission to make people's and businesses' lives easier and save them money when sending money internationally, spending abroad, or making/receiving international payments.
The company is creating an entirely new network for the world's money.
Wise is proud to have a truly international team and celebrates differences.
Inclusive teams help Wise live its values and ensure every Wiser feels respected, empowered, and able to progress in their careers.

Equal Opportunity

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too.
We believe teams are strongest when they are diverse, equitable and inclusive.
We celebrate our differences.