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About the Role
The ClothingWorks Program Assistant will assist with establishing, integrating, and expanding the ClothingWorks program across Goodwill Ontario Great Lakes community stores. This role supports the collection of professional clothing and essential items to provide free job interview outfits and support to individuals facing barriers to employment.
Responsibilities
- Provide world-class customer service to all customers and clients.
- Support the recruitment and training of volunteers.
- Assist in the expansion and integration of ClothingWorks into the communities Goodwill serves through its retail platforms.
- Support the coordination and execution of ClothingWorks community partnership events.
- Conduct client wardrobe consultations to fulfill program funding and targets requirements.
- Advise clients and build their confidence by giving them encouragement and positive reinforcement, through access to appropriate clothing, enabling them to make a great first impression in their job search and achieve their goals.
- Maintain accurate records in electronic and paper file systems.
- Perform other related activities as necessary or as assigned.
Requirements
- Effective leadership characteristics: humility, empathy, courage.
- 2-4 years of customer service experience.
- Employee/Volunteer coordination experience is an asset.
- Fashion/clothing retail/merchandising/marketing and event planning experience is an asset.
- Outreach, marketing, and relationship management skills are an asset.
- Knowledge of community resources and programs.
- Effective computer skills.
- Ability to secure an acceptable result on a Vulnerable Sector Screening Check.
- Valid driver’s license, reliable vehicle, and appropriate insurance.
- Enthusiasm: excited to work with other people and teams.
- Flexibility: able to work at various times, including days, evenings, and weekends.
- Communication: effectively speaking with and listening to team members and customers to create a positive workplace.
- Problem-solving: finding solutions to problems, being accurate.
Skills
- Customer service
- Volunteer coordination
- Fashion retail
- Merchandising
- Marketing
- Event planning
- Outreach
- Relationship management
- Community resources
- Computer skills
- Communication
- Problem-solving
Work Type
- Part-Time
- 3 month contract
Experience Level
- 2-4 years of customer service experience
Benefits
- Benefits (dental/health) available for full-time and some part-time positions (based on hours worked).
- Registered Pension Plan opportunity for various roles.
- Special employee sale days and discounts.
- Equitable access to skills training & coaching, scholarships, and educational credentials.
- Individual personal and professional development support with Life Coach & Employee Assistance Program.
- Work-life balance with scheduling flexibility.
About the Company
- Goodwill Industries, Ontario Great Lakes is a leading non-profit organization committed to changing lives and communities through the power of WORK.
- Our organization strives to create a workplace which is welcoming and respectful to all where every employee and member feels valued and supported.
- Mission: To strengthen people and communities through the power of work.
- Vision: Everyone working and thriving in inclusive, sustainable communities.
- Values: Mission-Driven Impact, Inclusion, Dignity, Compassion, Resilience, Accountability.
Equal Opportunity
- We are an equal opportunity employer.
- We are committed to inclusive, barrier-free recruitment and selection processes, and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
- We will be happy to work with applicants requesting accommodation at any stage of the hiring process.