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About the Role

We are seeking an experienced Director of Data Center Field Engineering to lead a growing North America organization responsible for field delivery across enterprise, large scale, mission critical, colocation, and hyperscale Data Center environments. This is a leader of leaders role focused on building organizational capability to support growth while maintaining strong execution, quality, accountability, workforce readiness, and financial discipline.

Responsibilities

Lead, coach, develop, and hold accountable three Data Center Field Engineering Practice Leads.
Set clear expectations for leadership, workforce readiness, utilization, delivery health, quality, performance management, and accountability across the organization.
Maintain a forward looking view of demand, capacity, skills, geography, workforce risk, and future hiring or partner requirements.
Build workforce strategies that use the right mix of employees, contractors, and delivery partners.
Maintain a Data Center partner ecosystem with the required capability, capacity, geographic coverage, quality, and union or non-union support.
Maintain visibility to major customer engagements, delivery risks, resource issues, partner concerns, quality trends, and escalations.
Provide leadership on major delivery issues requiring organizational, workforce, partner, or cross functional decisions.
Drive consistent adoption of Field Engineering delivery methods, tools, quality expectations, escalation practices, and operating processes.
Monitor utilization, workforce cost, partner spend, labor mix, productivity, capacity, and other operating measures to make informed decisions.
Partner with Finance, Resource Management, PMO, RDD, Solutions, Sales, Costing and Estimating, Partner Management, and other delivery leaders.
Support major opportunities and programs by validating proposed delivery dates, workforce models, field leadership, partner assumptions, and Field Engineering costs.
Build leadership depth, succession plans, and development priorities for organizational scalability.
Identify recurring delivery or operating issues and drive corrective actions.
Demonstrate strong understanding of Data Center infrastructure deployment and field execution.
Utilize working knowledge of rack installation, build, land and level, equipment integration, structured cabling, cable management, and related physical infrastructure activities.
Apply working knowledge of fiber and copper installation, routing, dressing, termination, testing, patching, labeling, documentation, and acceptance expectations.
Understand site readiness, surveys, migrations, commissioning support, quality evidence, closeout, and customer specific execution requirements.
Lead organizations that use a blended workforce of internal technical leaders, field resources, contractors, and delivery partners.
Understand the operating requirements associated with large scale programs, rapid workforce ramp, geographic coverage, and partner based execution.

Requirements

At least 10 years of Field Engineering, Data Center infrastructure delivery, Professional Services, technical services, or related experience; 12-15+ years preferred.
At least 5 years of experience leading managers, leaders, or large distributed technical teams.
Experience leading an organization of comparable size and complexity across multiple geographies or customer programs.
Experience supporting large scale or hyperscale Data Center programs strongly preferred.
Strong workforce planning, capacity management, utilization, performance management, and organizational leadership experience.
Experience developing and managing partner based delivery models.
Strong financial and operational acumen, including the ability to connect workforce and partner decisions to utilization, cost, productivity, and delivery performance.
Demonstrated ability to lead through other leaders rather than personally managing every project or escalation.
Ability to work effectively across technical, operational, commercial, and executive teams.
Strong communication, judgment, decision making, and organizational skills.
Ability to operate in a fast moving environment where customer demand, resource requirements, and delivery priorities can change quickly.

Skills

Data Center infrastructure deployment
Field execution
Rack installation
Rack build
Land and level
Equipment integration
Structured cabling
Cable management
Fiber installation
Copper installation
Cable routing
Cable dressing
Cable termination
Cable testing
Cable patching
Cable labeling
Cable documentation
Site readiness
Surveys
Migrations
Commissioning support
Quality evidence
Closeout
Workforce planning
Capacity management
Utilization management
Performance management
Organizational leadership
Partner management
Financial acumen
Operational acumen
Communication skills
Judgment
Decision making
Organizational skills

Location

North America

Work Type

Full-time

Experience Level

Director
Leader of leaders

Benefits

Competitive compensation plans
Long-term career opportunities
Attractive mix of benefit plans

About the Company

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations.
We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business.
We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide.
In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta.