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About the Role
As a Floor Manager at JD Sports, you will play a key role in driving strong shop-floor performance and delivering the JD service our customers expect. You will lead by example, supporting your team, keeping standards high, and ensuring the floor runs smoothly every shift. Working closely with the management team, you will help drive sales, boost customer engagement, and maintain a clean, organised, and high-performing store environment. This role requires confident, hands-on leadership, strong commercial awareness, and the ability to motivate your team to deliver their best.
Responsibilities
- Deliver outstanding JD service standards, ensuring every customer receives fast, friendly, and professional support.
- Drive commercial performance through effective shop-floor execution, including merchandising, replenishment, and motivating the team.
- Lead and develop colleagues to maintain high performance, strong engagement, and consistent adherence to JD policies and processes.
- Support day-to-day store operations, including opening and closing procedures, cash handling, and maintaining a clean, organised shop-floor environment.
Requirements
- Previous supervisory experience in a fast-paced retail or customer-facing environment.
- Strong communication and leadership skills with proven experience supporting and developing team members.
- Excellent attention to detail with the ability to uphold high operational and visual standards.
- Solid commercial awareness with an understanding of how daily actions contribute to store KPIs and performance.
Skills
- Visual merchandising
- Product presentation
- Brand standards
- Customer resolution
Location
- Onsite
Work Type
- Full-time
Experience Level
- Supervisory experience
Benefits
- Incremental Holiday Allowance
- Staff Discount on qualifying purchases across Group retail stores and online
- Exclusive Colleague Bike Discount scheme
- Discounted Gym membership
- Personal development opportunities to learn and develop at work
- Access to Apprenticeships and accredited qualifications
About the Company
- Founded in 1981 with a single store in the Northwest of England, JD Group has grown into a leading global omni-channel retailer in Sports Fashion, Outdoors, and Gyms.
- Our diverse and dedicated teams operate across a portfolio of renowned retail brands in multiple international markets.
- Listed on the London Stock Exchange since 1996 and a proud member of the FTSE100 since 2019, JD Group continues to expand both in the UK and globally, driven by a commitment to innovation, excellence, and possibility.
- Our vision is to become the world's most trusted and dynamic omni-channel retailer in the sports and outdoor industry.
- We welcome individuals from all backgrounds to join us in shaping this future.
- If you're passionate about contributing to an inclusive, people-first, and customer-centric organisation and are motivated by continuous growth and operational excellence, we’d love to hear from you.
Equal Opportunity
- We are proud to be an equal opportunity employer, committed to creating a workplace where every colleague is valued, respected, and empowered.
- We celebrate the diversity of our teams and strive to ensure that all colleagues regardless of background, identity, or lived experience can thrive and contribute meaningfully.