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About the Role
As a Senior Floor Manager, you will support store performance and deliver exceptional customer experiences. You will work closely with the Store Manager and leadership team to maintain high operational standards, support colleague development, and achieve commercial objectives. This role involves leading and supporting colleagues to ensure customer-facing areas operate effectively and customers receive consistently high levels of service.
Responsibilities
- Lead the shop floor to deliver exceptional customer service standards, always ensuring a premium customer experience.
- Drive strong commercial performance through effective merchandising, stock management, and team motivation.
- Take ownership of the store’s key performance indicators, ensuring consistent progress and strong overall results.
- Support smooth day-to-day operations, including opening and closing routines, cash processes, audit compliance, stock accuracy, and cost control.
- Recruit, train, coach, and develop colleagues, building a high-performing, engaged, and customer-focused team.
Requirements
- Supervisory or management experience within a fast-paced, high-volume retail or customer-facing environment.
- Strong leadership skills with experience supporting, coaching and developing colleagues.
- Excellent communication and customer-resolution skills, ability to handle complex situations.
- Solid commercial awareness with understanding of store operations and performance drivers.
- Strong attention to detail and the ability to uphold premium standards in a flagship setting.
Skills
- Leadership
- Customer service
- Merchandising
- Stock management
- Team motivation
- Commercial awareness
- Operations management
- Recruitment
- Training
- Coaching
- Development
- Communication
- Customer resolution
- Attention to detail
- Visual merchandising
- Problem solving
- Relationship building
Location
- Onsite
Work Type
- Full-time
Experience Level
- Senior
Benefits
- Staff Discount On JD Group and other brands within the organisation
- Personal development opportunities
About the Company
- JD doesn’t just sell sneakers and outdoor gear, they set trends, break boundaries, and build communities.
- They are fast-paced, fearless, and unapologetically ambitious.
- They celebrate authenticity, thrive on collaboration, and never stop pushing forward.