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About the Role
Lightspeed is seeking a Collections Specialist to join our Finance team. In this customer-oriented role, you will be responsible for contacting customers regarding overdue payments and collaborating with them to find solutions. If you enjoy working with customers, understand accounting processes, and remain friendly, calm, and confident in challenging situations, we encourage you to apply.
Responsibilities
- Proactively manage a portfolio of overdue customer accounts, ensuring consistent follow-up through regular calls, emails, and other customer contacts.
- Actively work with customers to resolve outstanding receivables promptly and maintain good account management.
- Identify accounts requiring escalation to external collection agencies, prepare necessary documentation, and initiate the transfer.
- Maintain ongoing communication with collection agencies and assist in resolving overdue payment issues.
- Create and analyze reports in Excel and Google Sheets to identify overdue accounts and prioritize actions.
- Support month-end closing processes related to accounts receivable and payment discrepancies.
- Monitor customer accounts for missed or late payments and other irregularities, addressing potential issues proactively.
- Provide excellent customer service by responding quickly to inquiries and resolving issues with a focus on solutions.
Requirements
- Previous experience in accounts receivable management, accounts receivable accounting, or a comparable credit control role.
- Fluent, native-level German and very good written and spoken English skills; French language skills are a significant plus.
- Good knowledge of Excel and Google Sheets, including formulas, pivot tables, and data analysis; experience with Salesforce or a similar CRM system is advantageous.
- A proactive and results-oriented approach with a focus on consistently following up on outstanding receivables.
- A meticulous and detail-oriented work style, particularly in data entry and documentation.
- Good time management skills and the ability to effectively prioritize a portfolio of customer accounts.
- A solid understanding of financial contexts and knowledge of relevant financial and compliance regulations.
Skills
- Excel
- Google Sheets
- Salesforce
- CRM systems
- Data analysis
- Formulas
- Pivot tables
Location
- Berlin, Germany
Work Type
- Full-time
Experience Level
- Professional
Benefits
- Lightspeed stock program
- Health & Wellness Budget (up to €400/year)
- Mental health support via Modern Health App
- LinkedIn Learning access
- Paid time off for volunteering and social engagement
- Regular team breakfasts and events
About the Company
- Lightspeed's one-stop commerce platform powers businesses that are the backbone of the global economy, helping merchants innovate to simplify, scale, and provide exceptional customer experiences.
- Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
- Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD).
- With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
- Lightspeed is building communities through commerce and strives to provide a workplace where everyone belongs, with an ethos of inclusion from the very beginning.
Equal Opportunity
- Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace.
- Lightspeed welcomes and encourages applications from people with disabilities.
- Accommodations are available on request for candidates taking part in all aspects of the selection process.