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About the Role

BDO Canada is seeking a Dynamics 365 Business Central Operations Manager to join our Solution Operations practice. This new role focuses on operationalizing and managing the D365 Business Central service line, driving continuous improvement, and owning the delivery and operations of key accounts. An entrepreneurial spirit is welcome.

Responsibilities

Proactively identify and qualify new Business Central opportunities.
Lead solution-focused discovery sessions, translating client requirements into Business Central use cases and roadmap recommendations.
Partner with sales and delivery teams to shape solution architecture, scope, and estimates.
Contribute to proposal development and presentations by articulating the value of Business Central capabilities.
Grow existing accounts through trusted-advisor relationships, identifying cross-sell and upsell opportunities.
Support the addition of new talent through participation in the recruitment process.
Provide on-going mentoring and coaching of the team, including performance management and career guidance.
Manage team utilization planning and forecasting.
Ensure support professionals have the required skills, experience, and capacity.
Manage multiple engagements against budget, timeline, and scope.
Provide financial and accounting recommendations to clients operating on Business Central.
Act as the go-to for the Business Central team on financial and accounting best practice advice.
Monitor and manage vendor relationships.
Lead internal and external action planning meetings and drive deliverables to closure.
Act as an escalation contact and manage customer satisfaction or delivery concerns.
Build deep relationships with Clients and assist in expanding engagement.
Ensure effective delivery of operations and high customer service.
Ensure adherence to a standardized service delivery model rooted in IT Service Management (ITSM) best practices.
Support the finance team in the month-end billing process.
Support the evolution of tools and operational procedures driven through continuous improvement.
Update/Establish, track, and report on Key Performance Indicators supporting operational excellence.

Requirements

Bachelor’s degree in business, technology or a related discipline.
D365 Business Central Functional Consultant Associate certification (MB-820).
CPA.
8+ years experience with Dynamics NAV and/or D365 Business Central ERP systems.
5+ years’ experience in the Information Technology / Consulting space with demonstrated operational experience.
5+ years' experience in overseeing software projects / programs.
5+ years' experience in managing and mentoring a team of at least 5 team members.
5+ years' experience in engaging in pre-sales activities including estimations and proposal writing.
3+ years' experience in managing upwards inclusive of engaging with senior customer personnel (Controllers, Directors, VPs etc).
3+ years' experience in creation and implementing operational procedures and continuous improvement activities.
Certification / Working Knowledge in Agile or Scrum methodology or Project Management.
Certification / Working Knowledge in ITIL or ITSM related programs.
Understanding of key concepts and fundamentals in Dynamics 365 Business Central.
Strong customer relationship skills.
Excellent communication and presentation skills.
Excellent troubleshooting and problem solving skills.
Excellent in multi-tasking and time management.

Skills

Dynamics 365 Business Central
ERP
Power Platform
IT Service Management (ITSM)
Agile
Scrum
Project Management
ITIL
Customer relationship management
Communication
Presentation
Troubleshooting
Problem solving
Multi-tasking
Time management

Location

Canada

Work Type

Remote
Hybrid

Experience Level

8+ years experience with Dynamics NAV and/or D365 Business Central ERP systems
5+ years’ experience in the Information Technology / Consulting space
5+ years' experience in overseeing software projects / programs
5+ years' experience in managing and mentoring a team
5+ years' experience in engaging in pre-sales activities
3+ years' experience in managing upwards
3+ years' experience in creation and implementing operational procedures

Education Level

Bachelor’s degree in business, technology or a related discipline
D365 Business Central Functional Consultant Associate certification (MB-820)
CPA
Certification / Working Knowledge in Agile or Scrum methodology or Project Management
Certification / Working Knowledge in ITIL or ITSM related programs

Salary/Compensations

$112,000 to $168,000

Benefits

Comprehensive benefits from day one
Flexible personal time off policy
Reimbursement for wellness initiatives

About the Company

BDO is a firm built on a foundation of positive relationships with our people and our clients.
BDO Canada is seeking a Dynamics 365 Business Central Operations Manager to join our fast-paced and growing Solution Operations practice.
Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2026.
At BDO, our people experience is guided by three core pillars—Do work with genuine care, Do what matters with purpose, and Do what’s next - shaping how we support our people, serve our clients, and grow together.
Our firm is committed to providing an environment where you can be successful.
We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.
We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.
We support your achievement of personal goals outside of the office and making an impact on your community.
We foster a collaborative, inclusive environment where your ideas are valued, and you can do your best work with genuine care and purpose.
We encourage innovation and forward thinking, empowering you to embrace what’s next and help shape the future of our firm.
BDO is actively involved in our communities by supporting local charity initiatives.
We pay for performance with competitive total cash compensation that recognizes and rewards your contribution.
Our Code of Conduct sets clear standards for how we conduct business.
BDO may use artificial intelligence enabled tools to support certain aspects of the recruitment process.

Equal Opportunity

We are committed to creating a workplace where employees can participate fully, contribute meaningfully and succeed without barriers.
We are dedicated to fostering a workplace defined by respect, fairness, and a true sense of belonging for everyone.
We recognize and celebrate the unique experiences, identities, and perspectives that each of us bring – and that these experiences strengthen how we work together.
Our commitment extends to ensuring that our application process is both inclusive and accessible.
If you require accommodation to complete the application process, please contact us.