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About the Role
The Premier Collection is seeking an Automotive Service Advisor to greet and guide clients through the service process, explain maintenance needs, and ensure customer satisfaction. This role is crucial in representing the company's brand with excellence and providing an exemplary level of customer service.
Responsibilities
- Greet and guide clients in the service drive through the service process.
- Assist customers in identifying and explaining their concerns.
- Explain maintenance based on mileage and time passed since last visit.
- Coordinate Valet for pickup and delivery of customer’s vehicles.
- Ensure proper documentation of Complaint, Cause and Correction.
- Follow up after service to assist customers with additional questions.
- Represent The Premier Collection’s brand with excellence.
- Provide an exemplary level of customer service.
Requirements
- Highly organized and eagerness to improve.
- Willingness to take initiative.
- Computer literacy, quality writing and grammar skills.
- Caring and empathetic.
- Ability to maintain hardworking, high-energy personality throughout the workday.
- Positive can-do mentality, eager to improve.
- Excellent verbal and written communication skills.
- Ability to thrive in a collaborative team setting.
- Effective listening and communication skills.
- Attention to detail in follow-through and closing skills.
- Valid driver's license.
Skills
- Computer literacy
- Quality writing
- Grammar skills
- Verbal communication
- Written communication
- Listening skills
- Customer service
Location
- White Plains
Work Type
- Full-time
Experience Level
- Based on experience
Salary/Compensations
- Competitive hourly pay
Benefits
- 5-day work week
- Up to 3 weeks vacation
- Ongoing training and Career Development
- Professional Seminars
- Employee Discounts on all new car, used car, service parts, accessories and gear
- Monthly Birthday and Anniversary Celebrations
- Free lunch on Saturdays
- Flexible Schedules
- Health insurance with 50% employer contribution
- Opportunities for advancement
- 401(K) Plan
About the Company
- The Premier Collection believes that its people are its most important assets.
- Founded on 4 business principles: Integrity, Fair & Competitive Pricing, Excellence in Service and Respect for the Individual.
- Works as a team, best utilizing individual talents and skills to reach a common goal.
- Teammates are empowered and trained to be leaders.
- The automotive industry is rapidly progressing.
- Takes the initiative to find ways to achieve success through simpler, better, faster and leaner processes.
- Invests in the improvement of teammates and develops resources to offer opportunities for personal growth and development.
- Strives for excellence in all that we do.
- 100% belief in promoting from within.
- Family-friendly atmosphere.
- 3rd generation family business.
- All new state of the art facilities.
- Supports Alex’s Lemonade, Maria Fareri Children’s Hospital, countless churches and synagogues, local schools, animal shelters, woman’s community housing, shelters, food banks, feeding Westchester.
Equal Opportunity
- We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.