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About the Role
Fospha is a measurement system for retail and ecommerce brands, providing a clear, daily view of marketing performance across all channels and sales platforms. It replaces guesswork with trusted data for marketing, finance, and agencies. Brands like Dyson, Gymshark, and Lululemon use Fospha to optimize marketing spend. As an Associate Account Manager, you will ensure customers achieve measurable value and business impact from Fospha's platform, owning relationships with mid-size customers to drive retention, adoption, and commercial readiness.
Responsibilities
- Drive renewals by understanding client objectives, monitoring account health, and demonstrating value.
- Collaborate with the Head of Customer Accounts on high-impact accounts to build commercial skills and secure long-term partnerships.
- Translate data into impact stories, showcasing how Fospha drives efficiency, growth, and smarter marketing decisions through ROI and performance storytelling.
- Identify growth or risk signals early, flagging adoption challenges or expansion opportunities, and contribute to tailored customer learning agendas.
- Contribute to strategic account plans, shaping account roadmaps, ensuring actions tie to measurable outcomes, and mapping stakeholder activation plans.
- Represent the voice of the customer internally, surfacing product feedback and feature requests to improve the platform and delivery.
- Demonstrate Fospha's core principles: Seek inclusion & diversity, Work Hard, Work Well, Work Together, Grow, Customer at the heart, and Candour with caring.
Requirements
- 2-3 years of experience in Sales, Account Management, or client-facing SaaS roles, ideally within D2C marketing, analytics, or eCommerce.
- Strong relationship-building skills and a passion for helping customers achieve tangible results.
- Comfortable interpreting data dashboards, spotting trends, and articulating the 'so what' for customers.
- Confident communicator across email, video, and live meetings, capable of building trust quickly with multiple stakeholders.
- Organized and proactive, taking ownership of follow-ups and planning.
- Eager to drive the commercial aspects of SaaS, including renewals, upsells, and business case storytelling.
- Naturally curious and analytical, with a genuine interest in marketing performance and measurement.
- Experience with eCommerce data, attribution, marketing platforms, marketing measurement, or D2C ad platforms is a plus.
Skills
- Account Management
- Client-facing SaaS
- D2C Marketing
- Analytics
- eCommerce
- Relationship Building
- Data Interpretation
- Communication
- Organization
- Proactiveness
- Commercial Acumen
- SaaS Renewals
- Upselling
- Business Case Storytelling
- Marketing Performance Measurement
Location
- London
- Mumbai
- Austin
Work Type
- Full-time
Experience Level
- Associate
Benefits
- Workplace pension with Fospha matching contributions up to 3%
- £1,000/year flexible benefits allowance (private medical insurance, dental cover, health cash plan, gym membership, extra holiday, or pension top-up)
- Access to Wellhub (gyms, studios, wellbeing apps)
- 25 days' annual leave plus 8 UK bank holidays, with additional days after 3 and 6 years of service
- Extra day off for your birthday
- Life assurance worth 4x annual salary from day one
- Cycle to Work scheme
- Discounts on everyday spending through benefits portal
- Quarterly one-to-one sessions with a financial adviser
- Access to payroll-deducted loans through Salary Finance
- Paid volunteering days each year
- Regular socials, free weekly snacks, and Lunch & Learn events
- Opportunities to travel to India and North America offices
About the Company
- Fospha is the measurement system enterprise retail and ecommerce brands run their business on.
- Brands including Dyson, Gymshark, and Lululemon use Fospha up to 25 times a day to decide where budget should move next.
- We've spent over a decade building this, with more than $40 billion in marketing spend now optimised through the platform — and we're scaling fast across London, Mumbai and Austin.
Equal Opportunity
- We create an environment where everyone feels welcome, and people are encouraged to speak and be heard.
- We take responsibility for making things happen, independently and together; we help colleagues in need and close loops, making sure our work is complete and has lasting impact.
- We are proactive, curious and unafraid of failure.
- We care about the customer, feel their pain and love building product that solves their biggest problems.
- We deliver candid feedback with kindness and receive it with gratitude.
- Above all, our people show a willingness to work together and get their hands dirty to deliver product success, which means our customers are successful!
- By submitting your CV you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role. This means that we may use your personal data to contact you to discuss your CV or arrange an interview, or transfer your CV to the hiring manager(s) of the role you have applied for. You can ask us at any time to remove your CV from our database by emailing recruitment@blenheimchalcot.com – but please note that this means we will no longer consider you for the role you have applied for. You can review our privacy policy here.