German Speaking Back Office Gaming Support Agent - Work In Sofia, Bulgaria
Mercier Consultancy Group · BE, DE
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About the Role
Mercier Consultancy Group is seeking a highly motivated German Speaking Back Office Gaming Support Agent to join a dynamic team in the thriving Gaming & Esports industry. This is a fantastic opportunity to combine your love for gaming with a rewarding career in Sofia, Bulgaria.
Responsibilities
- Provide exceptional customer support via email, chat, and internal ticketing systems to German-speaking players.
- Assist players with account inquiries, technical issues, in-game problems, and payment-related queries.
- Investigate and resolve player issues in a timely and efficient manner, escalating complex cases.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with the gaming operations team to identify recurring issues and improve support processes.
- Stay up-to-date with game updates, new features, and community trends.
- Contribute to the creation and maintenance of FAQs and knowledge base articles.
- Uphold the company's standards of service excellence and contribute positively to team morale.
Requirements
- Native or fluent German (spoken and written) is essential.
- Valid EU passport is mandatory.
- Previous experience in customer support, preferably within the gaming, esports, or a related digital industry.
- A passion for video games and a strong understanding of gaming culture and terminology.
- Excellent communication and interpersonal skills, with the ability to empathize with players.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using computer systems and ticketing software; familiarity with gaming platforms is a plus.
Skills
- German
- Customer Support
- Gaming
- Esports
- Communication
- Interpersonal Skills
- Problem-Solving
- Attention to Detail
- Ticketing Software
Location
- Sofia, Bulgaria
Work Type
- Full-time
Experience Level
- Previous experience in customer support
Salary/Compensations
- Competitive Monthly Salary
Benefits
- Fully Paid Training
- Health Insurance
- Fully Paid Relocation Package (flight, transfer, hotel)
- Monthly Performance Bonus
About the Company
- Mercier Consultancy Group is a premier international staffing and BPO firm, dedicated to connecting top talent with leading companies across Europe.
- We pride ourselves on offering unparalleled recruitment services and fostering exciting career opportunities for professionals worldwide.