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About the Role

MyTutor, part of IXL Learning, is seeking a Senior Account Manager to develop and manage relationships with UK school administrators, ensuring customer satisfaction throughout the customer life-cycle. This role involves project management, handling renewals and expansions, and collaborating with sales teams to achieve strategic goals.

Responsibilities

Proactively communicate with customers throughout the year to provide best-in-class service.
Build strong relationships with key decision-makers to ensure customer engagement throughout the life of the account.
Manage renewals, including expansions and all transactional components.
Collaborate with field sales to develop and manage targeted campaigns for account expansion.
Understand all facets of the MyTutor platform, demonstrating technical and operational expertise.
Learn and develop alignment with internal IXL Learning systems and processes.
Develop a keen understanding of customer needs and values to provide the best customer experience and maximize product usage and engagement.
Effectively communicate new product enhancements and benefits to existing customers via phone calls and video conferences.
Conduct regular territory review meetings with internal stakeholders to communicate territory health, trends, and strategic direction changes.
Accurately track all customer-related activities, communication, and opportunities in salesforce.com.
Gather customer feedback to help improve and enhance product offerings.

Requirements

BA/BS Degree
3+ years in Account Management/Customer Success, Renewal Sales, or Inside Sales
5+ years of work experience overall
Classroom experience and/or a related educational field preferred
Exceptional communication skills, written and verbal
Strong presentation skills
Energetic self-starter with a track record of exceeding goals and who thrives in a fast-paced team environment
MS Office, Google Suite computer skills
SalesForce experience a plus
Detail-oriented and exceptionally organized
Exceptional critical thinking, research, and problem-solving skills
Proven ability to work effectively across teams
Comfortable with technology and passionate about bringing technology into the classroom

Skills

Account Management
Customer Success
Renewal Sales
Inside Sales
Communication (written and verbal)
Presentation
MS Office
Google Suite
Salesforce
Critical Thinking
Research
Problem-solving
Teamwork
Technology proficiency

Location

London, England

Work Type

Full-time
Onsite

Experience Level

3+ years in Account Management/Customer Success, Renewal Sales, or Inside Sales
5+ years of work experience overall

Education Level

BA/BS Degree

About the Company

IXL Learning is the country's largest EdTech company, reaching millions of learners through diverse products like IXL.com, Rosetta Stone, Wyzant, and Teachers Pay Teachers (TPT).
Our mission is to create innovative products that make a real, positive difference for learners and educators.
We foster a unique culture of collaboration, open exchange of ideas, kindness, respect, passion, tenacity, and authenticity.
We find it immensely satisfying to develop products that impact the lives of millions.

Equal Opportunity

IXL, valuing diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, promotes a work environment where everyone can do their best work.
IXL Learning is an equal opportunity employer and does not discriminate against applicants and employees based on any legally protected category.