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About the Role
Develop relationships with school administrators across the UK to ensure satisfaction throughout the customer life cycle. Handle Tutoring renewals, expansions, customer retention efforts, and engagement activities in your assigned territory focusing on customer accounts.
Responsibilities
- Managing approximately 300-500 customer accounts on average
- Proactive outreach to customers with expiring accounts through phone, video, email and targeted campaigns to secure Tutoring renewals in your assigned territory
- Build and nurture relationships with key decision-makers to ensure customer engagement throughout the life of the account
- Develop a deep understanding of the MyTutor product and what sets us apart from competing programs
- Develop a keen understanding of customer needs and values in order to provide the best in class customer experience and maximize product usage and engagement
- Effectively communicate new product enhancements and benefits to existing customers virtually
- Conduct regular territory review meetings with internal stakeholders to communicate general territory health, trends, including changes to strategic direction
- Accurately track all customer-related activities, communication, and opportunities in Salesforce.com
- Gather customer feedback to help improve and enhance product offerings
Requirements
- Bachelor’s degree
- Ability to learn and be an expert on the MyTutor platform
- Classroom experience and/or related educational field experience of 2+ years preferred
- Account Management/Customer Service experience a plus
- Exceptional communication skills - verbal and written
- Presentation skills
- Comfortable with technology and passionate about bringing Tutoring into the classroom
- Energetic self-starter who thrives in a fast-paced team environment
- Detail-oriented and exceptionally organized
- Exceptional critical thinking, research, and problem-solving skills
- MS Office, Google Suite computer skills
- SalesForce experience a plus
- Proven ability to work effectively across teams
- Ability to multi-task and manage multiple accounts/activities simultaneously
Skills
- Account Management
- Customer Success
- Communication skills
- Written communication
- Email communication
- Customer-service mindset
- Collaboration skills
- Presentation skills
- Technology proficiency
- Critical thinking
- Research skills
- Problem-solving skills
- MS Office
- Google Suite
- Salesforce
Location
- London, England
Work Type
- Full-time
- Onsite
Experience Level
- 2+ years preferred in classroom or related educational field
- Account Management/Customer Service experience a plus
Education Level
- Bachelor's degree
About the Company
- MyTutor is the UK's leading online one-to-one tutoring platform and part of the IXL Learning family.
- IXL Learning is a US-based global edtech leader with products used by millions of students worldwide.
- IXL Learning is the country's largest EdTech company.
- We reach millions of learners through our diverse range of products.
- Our mission is to create innovative products that will make a real, positive difference for learners and educators.
- We have a unique culture at IXL that fosters collaboration and the open exchange of ideas.
- We value our team and treat one another with kindness and respect.
- We approach our work with passion, tenacity, and authenticity.
- We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.
Equal Opportunity
- At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work.
- IXL Learning is an equal opportunity employer and does not discriminate against applicants and employees based on any legally protected category.