Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Passenger Service Supervisor role.

Rezi rewrites your resume against ABM US's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Passenger Service Supervisor posting at ABM US — free, in seconds.

About the Role

This role involves supervising and supporting Wheelchair Attendants and Baggage Handler Agents, ensuring efficient operations, and maintaining high service standards within the aviation sector.

Responsibilities

Supervise and support Wheelchair Attendants and Baggage Handler Agents during assigned shifts.
Lead daily shift briefings and communicate operational updates, safety procedures, and service expectations.
Monitor employee attendance, punctuality, productivity, and overall performance.
Coach, train, mentor, and develop team members to maintain high service standards.
Assist with onboarding and training of new employees.
Address employee concerns and escalate disciplinary matters as necessary.
Promote a positive work environment focused on safety, teamwork, and customer satisfaction.
Ensure passengers requiring mobility assistance receive courteous, professional, and timely service.
Monitor service levels and staffing assignments to meet airline and customer demands.
Assist with coordinating wheelchair requests during peak operational periods.
Respond to passenger inquiries, complaints, and service recovery situations.
Ensure compliance with ADA requirements and company service standards.
Oversee baggage handling activities, including loading, unloading, transfer, and delivery operations.
Monitor baggage handling performance to ensure timely processing and delivery.
Investigate and document baggage-related incidents, delays, discrepancies, or service issues.
Coordinate with airline representatives and operations teams to resolve baggage concerns.
Ensure proper handling of priority, oversized, and special-service baggage.
Coordinate staffing levels based on flight schedules, passenger volume, and operational needs.
Maintain effective communication with airline partners, airport authorities, and internal departments.
Monitor operational performance metrics and implement corrective actions when needed.
Complete shift reports, incident reports, and operational documentation accurately and timely.
Support irregular operations, flight delays, cancellations, and emergency situations.

Requirements

At least 2 years of experience supervising employees.
Experience effectively managing teams: solid staff retention, counseling and developing team members.
MS Office (Outlook, Word, Excel) proficiency required.
Valid Driver’s License and satisfactory driving record is required to operate company vehicles to and from customer work sites.
Proven ability to handle confidential information with discretion.
Detail-oriented with a high level of accuracy.
Strong organizational, multi-tasking, and prioritization skills.
Excellent interpersonal and communication skills, including ability to give effective presentations to small and large groups.
Resourceful team player with a positive outlook and approachable demeanor.

Skills

Supervision
Team Management
Coaching
Training
Mentoring
Communication
Customer Service
Operational Oversight
Problem-Solving
MS Office Proficiency
Organizational Skills
Multi-tasking
Prioritization
Interpersonal Skills
Presentation Skills

Location

South San Francisco, Ca

Work Type

Swing shift
Weekend availability

Experience Level

2 years of supervisory experience

Education Level

High School Diploma or GED

Salary/Compensations

$28/hourly rate

Benefits

Comprehensive benefits package

About the Company

ABM is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions.
Over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient.
Serves market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution.
Over $8 billion in annual revenue with a blue-chip client base.
Drives possibility, together.

Equal Opportunity

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status.
ABM is committed to working with and providing reasonable accommodation to individuals with disabilities.
ABM participates in the U.S. Department of Homeland Security E-Verify program.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military.