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About the Role
The server is responsible for receiving and expediting food and beverage orders and assisting guests to create a satisfying and luxurious dining experience.
Responsibilities
- Set up dining area and server stations before each shift
- Stay informed of daily menu updates, seasonal products and local food offerings
- Set tables prior to guest arrival with appropriate utensils, condiments etc.
- Restock all stations
- Greet and introduce oneself to guests in designated sections in timely manner
- Check identification for guests to verify age requirements for purchase of alcoholic drinks
- Communicate with guests in a poised and professional manner
- Receive food and beverage orders at assigned tables, offering assistance and section recommendations, as necessary
- Check in with guests consistently to ensure satisfaction
- Serve water, coffee and tea to guests
- Prepare cocktails as ordered and deliver to guests or bartender
- Run food from kitchen, as needed
- Complete all side work and daily cleaning tasks in checklist binder
- Adhere to cleaning duties required at end of shift
- Remove dishes and glasses from tables and take to kitchen during meals
- Collect payments and cash guest out correctly
- Complete and produce accurate check-outs at the end of each shift
- Allocate tips to all support staff per AIDR expectations
- Report all issues in the dining area to restaurant management team
- Maintain the cleanliness of the service area
- Attend all mandatory training and meetings
- Maintain positive and helpful attitude with all guests and Inns of Aurora employees
- Maintain a professional demeanor and adhere to proper dress policy, as defined in the IOA handbook
- Follow guidelines and expectations as stated in the employee handbook
- Other duties, as assigned
Requirements
- Previous serving experience is preferred
- Knowledge and understanding of workplace safety procedures is preferred
Skills
- Excellent verbal communication skills
- Ability to multi-task
- Ability to maintain neat, professional and clean appearance and practices
- Ability to work while standing for long periods of time
- Ability to work in a team environment with other servers, host, bartenders, chefs and other Inns of Aurora employees
- Ability to adhere to proper food regulation standards and health and safety standards
- High level of professionalism and passion for the industry
- Ability to maintain calm and collected demeanor under and fast-paced working conditions
- Ability to work efficiently on a team with other servers, chefs, and all other Inns of Aurora team members
- Flexibility with scheduling
Benefits
- Competitive medical and dental benefits for full-time employees
- Generous paid time off packages for full-time employees
- 401K program participation for full-time and part-time employees
- Supplementary benefits for full-time and part-time employees
- Highly competitive employee discount at all lodging and dining properties for all employees