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About the Role

Convene is seeking a proactive, London-based operational lead to manage shifts and maintain premium event spaces. This role involves overseeing venue security, supporting the on-site team, handling minor maintenance, and perfecting room setups to ensure seamless guest experiences. Evening shifts are required.

Responsibilities

Assist with closing the venue and conducting quality inspections.
Log any building faults or repairs in the maintenance fault database.
Monitor the maintenance database and ensure issues are addressed.
Perform minor maintenance tasks to high standards.
Monitor external building contractors, ensuring adherence to procedures and quality of work.
Schedule, monitor, and coordinate preventative maintenance activities.
Update the Housekeeping/Facilities SOP manual and train personnel.
Monitor recycling and waste removal.
Ensure efficient and smooth transition of client events.
Proactively identify potential room setup and operational challenges.
Respond to client comments regarding the Facilities department.
Inventory and order stock of client stationery.
Supervise daily tasks of the housekeeping/facilities team.
Conduct twice-yearly appraisals.
Oversee the team’s weekly timesheets.
Conduct weekly meetings with the housekeeping/facilities team.
Oversee building security procedures.
Ensure deliveries and collections are handled appropriately.
Manage main and master key boxes.
Assist with servicing of rooms during breaks.
Implement an effective rota/work schedule for the team.
Act as a health & safety officer/fire officer.
Participate in monthly health & safety meetings.
Participate in fire drills.

Requirements

Must currently reside in the UK.
Must be able to work in the UK without sponsorship.

Skills

Good written and verbal communication skills
Good understanding of audio-visual equipment and troubleshooting
Good organisational skills
Good customer service skills
Strong eye for detail
Team player
Proficiency in Microsoft Excel and Word

Location

London

Work Type

Evening shifts
Full-time

Benefits

Generous paid time off, including an extra day off for your birthday
Participation in our pension scheme with contributions from Convene
Professional development support
Wellness subsidy
Savings on bikes and equipment through Convene’s Cycle to Work programme
A chance to be part of a dynamic, growing team
The opportunity to have a significant impact on your team and the business

About the Company

Convene is a premium hospitality company that designs and operates meeting, event, flexible office, and membership spaces.
Convene has a network of 38 locations across nine cities in the U.S. and UK.
Convene thoughtfully combines beautiful yet intuitive design, fully-integrated technology services, and a warm and welcoming environment to create a turnkey solution for extraordinary meeting and work experiences.
Founded in 2009 with the goal of bringing hospitality and lifestyle into traditional commercial real estate assets, Convene partners with the industry’s top landlords to deliver increased value to their assets and premium experiences to their tenants.
The company counts Hudson’s Bay Company, Ares, and RXR Realty among its investors.
Convene has been named one of America’s 100 Most Promising Companies by Forbes and a Best Workplace by Inc. magazine, Fortune magazine, and Built In.
Learn more at https://convene.com/

Equal Opportunity

Convene is committed to building an inclusive and diverse workforce.
We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.