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About the Role

This 12-month Industrial Placement in Product & Change within the Mortgages function offers a unique opportunity to gain hands-on experience in improving products, services, and customer experiences. You will contribute to meaningful business outcomes, build practical skills, and explore a future career in banking.

Responsibilities

Contribute to meaningful work from day one with support for learning and growth.
Participate in induction, development support, and structured learning.
Join a 10-month collaborative project with other Industrial Placement students.
Attend development workshops to build project and professional skills.
Follow a personalized learning pathway combining hands-on experience, role-specific training, digital learning, and interactive workshops.
Learn from leaders and industry experts.
Experience how products, services, and change initiatives are developed.
Gain broad experience to understand interests and strengths.
Understand customer needs, identify improvements, and help deliver better experiences for members.
Support projects, analyze information, contribute to change initiatives, prepare presentations, engage with stakeholders, coordinate activities, and help solve business problems.
Work with colleagues across the organization to turn ideas into meaningful outcomes.
Gain exposure to tools such as Microsoft 365, Jira, and Confluence.
Develop transferable skills in communication, stakeholder engagement, project coordination, problem solving, teamwork, and business awareness.
Explore future career paths in change and delivery.
Build professional networks across Nationwide.

Requirements

Curious, motivated individuals who enjoy solving problems, learning new skills, and working with others.
A determination to push for better and put customers first.
An interest in business change, project delivery, product development, or business analysis.
Confidence working with people, solving problems, and contributing ideas.
Curiosity about how products, services, and customer experiences are improved.
Ambition to keep growing, take on new challenges, and build towards your next career step.
A logical, methodical approach with the ability to understand both the detail and the bigger picture.
Confidence to build relationships and work with colleagues across the business.
Drive, high performance, and a commitment to learning from feedback and setbacks.
Must be studying towards an undergraduate degree in any discipline.

Skills

Communication
Stakeholder engagement
Project coordination
Problem solving
Teamwork
Business awareness
Microsoft 365
Jira
Confluence

Location

London, UK (Hybrid)

Work Type

Hybrid
12-month programme

Experience Level

Placement/Internship

Education Level

Undergraduate degree in any discipline

Benefits

Structured learning, personalized development, and hands-on experience
25 days holiday per year, increasing over time to 30
Option to buy up to 10 extra days of holiday
Annual bonus potential
Private medical insurance
Wellhub access for fitness and wellbeing options
Free on-site gyms at selected locations
Competitive pension scheme
Salary sacrifice scheme for additional benefits
Up to 14 paid hours per year for volunteering
Life assurance

About the Company

Nationwide is a mutual building society owned by its members.
We challenge the financial sector status quo, prioritizing member needs and sharing profits.
We are purpose-driven, customer-focused, and committed to fairness and societal good.