Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Customer Service & Excellence Industrial Placement - Mortgages (London) role.
Rezi rewrites your resume against Nationwide's job description. Free.
Tailor your resume to this Customer Service & Excellence Industrial Placement - Mortgages (London) role.
Rezi rewrites your resume against Nationwide's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Customer Service & Excellence Industrial Placement - Mortgages (London) posting at Nationwide — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Customer Service & Excellence Industrial Placement - Mortgages (London) posting at Nationwide — free, in seconds.
About the Role
This 12-month Industrial Placement provides an exciting opportunity to gain hands-on experience in customer and service excellence within the Mortgages function, supporting brokers, customers, and business partners. It's designed to help you build confidence, apply learning, and gain insight into delivering brilliant customer experiences, while exploring a future career in banking.
Responsibilities
- Contribute to meaningful work from day one with support for learning and growth.
- Participate in induction, development support, and structured learning.
- Join a 10-month collaborative project with other Industrial Placement students.
- Gain hands-on experience following a personalized learning pathway.
- Develop skills and confidence through workshops, simulations, and on-the-job learning.
- Experience how customer service, market insight, and business relationships contribute to successful customer outcomes.
- Gain broad experience and develop an understanding of interests and strengths.
- Support brokers with mortgage enquiries.
- Review applications.
- Help resolve customer or intermediary issues.
- Analyze market trends and customer feedback.
- Contribute to improvement projects.
- Build relationships to help Nationwide understand customer needs and solve problems.
- Deliver brilliant experiences for customers and intermediary partners.
- Develop transferable skills in communication, customer service, stakeholder management, analysis, problem solving, and commercial awareness.
Requirements
- Curious, motivated individuals who enjoy working with others, solving problems, and learning new skills.
- A determination to push for better and put customers first in decision-making.
- An interest in customer service, relationship management, and customer experience.
- Confidence in building relationships and working with different people.
- Curiosity about how businesses understand and respond to customer needs.
- Ambition to keep growing, take on new challenges, and build towards the next career step.
- A logical, methodical approach with the ability to understand both detail and the bigger picture.
- Drive, high performance, and a commitment to learning from feedback and setbacks.
- Must be studying towards an undergraduate degree in any discipline.
Skills
- Communication
- Customer service
- Stakeholder management
- Analysis
- Problem solving
- Commercial awareness
Location
- London, UK
Work Type
- Hybrid working
- Full-time
Experience Level
- Entry level
Education Level
- Undergraduate degree
Benefits
- Structured learning, personalized development, and hands-on experience
- 25-30 days holiday per year
- Option to buy up to 10 extra days of holiday
- Annual bonus based on performance
- Private medical insurance
- Wellhub access for fitness and wellbeing options
- Free on-site gyms at selected locations
- Competitive pension scheme
- Salary sacrifice scheme for additional benefits
- Up to 14 paid hours per year for volunteering
- Life assurance
About the Company
- Nationwide is a mutual building society owned by its members, challenging the financial sector status quo by prioritizing customer needs and sharing profits.
- The company is purpose-driven, uncompromisingly customer-focused, and unstoppably Nationwide.
- Nationwide fosters a culture where employees are challenged to grow, rewarded, valued, and recognized.
Equal Opportunity
- As a UK Visas and Immigration (UKVI) approved sponsor, Nationwide complies with applicable Immigration Rules. However, visa sponsorship may be limited or not possible for some programmes due to specific requirements for the Skilled Worker route.
- Successful applicants must demonstrate their right to work in the UK without requiring sponsorship.