Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Associate Account Manager - London, UK role.
Rezi rewrites your resume against Fospha's job description. Free.
Tailor your resume to this Associate Account Manager - London, UK role.
Rezi rewrites your resume against Fospha's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Associate Account Manager - London, UK posting at Fospha — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Associate Account Manager - London, UK posting at Fospha — free, in seconds.
About the Role
As an Associate Account Manager, you will ensure Fospha’s customers achieve measurable value and business impact from our marketing measurement platform. You will own relationships with mid-size customers, driving retention, adoption, and commercial readiness, while helping shape the future of customer success at Fospha.
Responsibilities
- Drive renewals by understanding client objectives, monitoring account health, and demonstrating value.
- Collaborate with the Head of Customer Accounts on high-impact accounts to build commercial skills and secure long-term partnerships.
- Translate data into impact stories, showcasing how Fospha drives efficiency, growth, and smarter marketing decisions through ROI and performance storytelling.
- Identify growth or risk signals early, working with customer teams to address adoption challenges or expansion opportunities.
- Contribute to proactive strategic account plans, shaping account roadmaps and mapping stakeholder activation plans.
- Represent the voice of the customer internally, providing product feedback and feature requests to improve the platform.
- Contribute to the proactive building of a tailored learning agenda with each customer.
Requirements
- 2–3 years of experience in Sales, Account Management, or client-facing SaaS roles, ideally within D2C marketing, analytics, or eCommerce.
- Strong relationship-building skills and a passion for helping customers achieve tangible results.
- Comfortable interpreting data dashboards, spotting trends, and articulating customer value.
- Confident communicator across email, video, and live meetings, capable of building trust quickly.
- Organized and proactive, with a strong sense of ownership and follow-through.
- Eager to drive the commercial aspects of SaaS, including renewals, upsells, and business case storytelling.
- Naturally curious and analytical, with a genuine interest in marketing performance and measurement.
- Experience with eCommerce data, attribution, marketing platforms, marketing measurement, or D2C ad platforms is a plus.
Skills
- Sales
- Account Management
- Client-facing SaaS
- D2C marketing
- Analytics
- eCommerce
- Relationship building
- Data interpretation
- Communication
- Organization
- Proactiveness
- Commercial acumen
- Marketing performance measurement
Location
- London
- Mumbai
- Austin
Work Type
- Full-time
Experience Level
- 2-3 years
Benefits
- Workplace pension with Fospha matching contributions up to 3%
- £1,000/year flexible benefits allowance (private medical insurance, dental cover, health cash plan, gym membership, extra holiday, or pension top-up)
- Access to Wellhub (gyms, studios, wellbeing apps)
- 25 days' annual leave plus 8 UK bank holidays, with additional holiday days based on tenure
- Life assurance worth 4x annual salary
- Cycle to Work scheme
- Discounts on everyday spending through benefits portal
- Quarterly one-to-one sessions with a financial adviser
- Access to payroll-deducted loans through Salary Finance
- Paid volunteering days
- Regular socials, free weekly snacks, and Lunch & Learn events
- Opportunities to travel to India and North America offices
About the Company
- Fospha is a measurement system for retail and ecommerce brands, providing a clear, daily view of marketing performance across all channels and sales platforms.
- Brands like Dyson, Gymshark, and Lululemon use Fospha to optimize marketing spend.
- The company has over a decade of experience and has optimized over $40 billion in marketing spend.
- Fospha is scaling rapidly across London, Mumbai, and Austin.
Equal Opportunity
- Seek inclusion & diversity: We create an environment where everyone feels welcome, and people are encouraged to speak and be heard.
- Work Hard, Work Well, Work Together: We take responsibility for making things happen, independently and together; we help colleagues in need and close loops, making sure our work is complete and has lasting impact.
- Grow: We are proactive, curious and unafraid of failure.
- Customer at the heart: We care about the customer, feel their pain and love building product that solves their biggest problems.
- Candour with caring: We deliver candid feedback with kindness and receive it with gratitude.
- Willingness to work together and get hands dirty to deliver product success.