Business Operations & Improvement Development Programme - Payments (London)
Nationwide · GB
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About the Role
This programme offers a structured route into a rewarding career in banking, focusing on helping millions of customers manage their money safely and securely while building expertise in a fast-evolving area of financial services. It provides hands-on experience, develops future-ready skills, and contributes to projects that deliver fairer, more rewarding banking for society.
Responsibilities
- Join high-performing teams that support Nationwide's payments operations, customer services, and strategic priorities.
- Complete a six-week onboarding experience followed by three rotational placements across different areas of Payments.
- Gain exposure to activities that help millions of customers move and manage their money safely and securely.
- Build an understanding of how a major financial institution delivers reliable payment services while balancing customer needs, regulation, and operational efficiency.
- Analyze data, support change initiatives, review processes, participate in risk and control activities, engage with stakeholders, and contribute to projects that improve customer and business outcomes.
- Develop skills in stakeholder management, communication, problem-solving, data analysis, process improvement, and payments operations.
- Complete funded development programmes such as Payments 101 with the Payments Association and specialist learning pathways.
- Work with senior leaders, build networks across the Payments community, and gain exposure to operational and strategic environments.
- Progress towards roles within Payments at the end of the programme.
Requirements
- Driven, curious individuals with high standards and a genuine interest in financial services.
- A determination to push for better and put customers first in every decision.
- An interest in payments, financial services, and customer outcomes.
- Curiosity about how technology, regulation, and innovation shape payments.
- Ambition to keep growing, take on new challenges, and build towards your next career step.
- A logical, methodical approach with the ability to understand both the detail and the bigger picture.
- Confidence to build relationships and work with colleagues across the business.
- Drive, high performance, and a commitment to learning from feedback and setbacks.
- Demonstrate right to work in the UK without requiring sponsorship.
Skills
- Stakeholder management
- Communication
- Problem solving
- Data analysis
- Process improvement
- Payments operations
- Payments 101
- Data & Insights for Business Decisions
- AI for Business Value
Location
- Swindon
- London
- Glasgow
Work Type
- Hybrid working
Experience Level
- Graduate
- Career changer
Salary/Compensations
- Opportunity to earn an annual bonus based on performance
Benefits
- Structured learning, personalised development, and hands-on experience
- 25 days holiday per year, increasing over time to 30
- Option to buy up to 10 extra days of holiday
- Private medical insurance
- Wellhub access for fitness and wellbeing options
- Free on-site gyms at selected locations
- Highly competitive pension
- Salary sacrifice scheme for additional benefits
- Up to 14 paid hours per year to volunteer
- Life assurance
About the Company
- Nationwide is a mutual organisation owned by its members, challenging the financial sector status quo.
- Profits are shared with members, and customer needs are prioritized.
- The company is purpose-driven, customer-focused, and committed to fairness and societal good.