Business Operations & Improvement Development Programme - Payments (London) at Nationwide | GB | Rezi

Business Operations & Improvement Development Programme - Payments (London) at Nationwide

Business Operations & Improvement Development Programme - Payments (London)

Nationwide · GB

1 months ago

Business Operations & Improvement Development Programme - Payments (London)

Nationwide · GB

a month ago
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About the Role

This programme offers a structured route into a rewarding career in banking, focusing on helping millions of customers manage their money safely and securely while building expertise in a fast-evolving area of financial services. It provides hands-on experience, develops future-ready skills, and contributes to projects that deliver fairer, more rewarding banking for society.

Responsibilities

  • Join high-performing teams that support Nationwide's payments operations, customer services, and strategic priorities.
  • Complete a six-week onboarding experience followed by three rotational placements across different areas of Payments.
  • Gain exposure to activities that help millions of customers move and manage their money safely and securely.
  • Build an understanding of how a major financial institution delivers reliable payment services while balancing customer needs, regulation, and operational efficiency.
  • Analyze data, support change initiatives, review processes, participate in risk and control activities, engage with stakeholders, and contribute to projects that improve customer and business outcomes.
  • Develop skills in stakeholder management, communication, problem-solving, data analysis, process improvement, and payments operations.
  • Complete funded development programmes such as Payments 101 with the Payments Association and specialist learning pathways.
  • Work with senior leaders, build networks across the Payments community, and gain exposure to operational and strategic environments.
  • Progress towards roles within Payments at the end of the programme.

Requirements

  • Driven, curious individuals with high standards and a genuine interest in financial services.
  • A determination to push for better and put customers first in every decision.
  • An interest in payments, financial services, and customer outcomes.
  • Curiosity about how technology, regulation, and innovation shape payments.
  • Ambition to keep growing, take on new challenges, and build towards your next career step.
  • A logical, methodical approach with the ability to understand both the detail and the bigger picture.
  • Confidence to build relationships and work with colleagues across the business.
  • Drive, high performance, and a commitment to learning from feedback and setbacks.
  • Demonstrate right to work in the UK without requiring sponsorship.

Skills

  • Stakeholder management
  • Communication
  • Problem solving
  • Data analysis
  • Process improvement
  • Payments operations
  • Payments 101
  • Data & Insights for Business Decisions
  • AI for Business Value

Location

  • Swindon
  • London
  • Glasgow

Work Type

  • Hybrid working

Experience Level

  • Graduate
  • Career changer

Salary/Compensations

  • Opportunity to earn an annual bonus based on performance

Benefits

  • Structured learning, personalised development, and hands-on experience
  • 25 days holiday per year, increasing over time to 30
  • Option to buy up to 10 extra days of holiday
  • Private medical insurance
  • Wellhub access for fitness and wellbeing options
  • Free on-site gyms at selected locations
  • Highly competitive pension
  • Salary sacrifice scheme for additional benefits
  • Up to 14 paid hours per year to volunteer
  • Life assurance

About the Company

  • Nationwide is a mutual organisation owned by its members, challenging the financial sector status quo.
  • Profits are shared with members, and customer needs are prioritized.
  • The company is purpose-driven, customer-focused, and committed to fairness and societal good.