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About the Role
Design, develop, and deliver training for front-line employees and managers within the NRMA, primarily focused on Roadside Delivery. Create learning experiences to equip team members with skills for customer service and member support.
Responsibilities
- Conducting needs analyses
- Creating and delivering training programs across various formats, ensuring alignment with business objectives and organisational values
- Designing learning materials and programs using multiple platforms and tools
- Applying a blended learning approach that combines e-learning, virtual sessions, self-directed learning, and in-person workshops
- Facilitating and delivering training with consistency and quality through both in-person and virtual formats
- Collaborating with stakeholders to identify skill gaps, set learner priorities, and implement learning initiatives
Requirements
- Qualified Mechanic or Automotive Electrician
- Holding a current Class C drivers' licence is essential
- Up to date on current and future trends in automotive technology and design
- Excellent facilitation skills, both online and face to face, to frontline teams
- Demonstrated experience in a similar role, with a background in the automotive industry
- Strong instructional design skills across a variety of platforms, video and tools including Articulate, Canva, Ed-App and Vyond
- An ability to build strong stakeholder relationships
- Curiosity – always looking for ways to improve to meet future needs
- The drive to take ownership and accountability for your portfolio/projects
- A passion for learning - seeking to continually develop your own knowledge and skills
- Successful applicants will be required to complete pre-employment checks
Skills
- Mechanical qualifications
- Auto Electrical qualifications
- Instructional design
- Facilitation skills
- Stakeholder relationship building
Location
- Sydney Olympic Park
- Nationally (all NRMA sites and contractor locations, including regional and remote areas)
Work Type
- Hybrid work arrangements available when not travelling
- Travel required
Experience Level
- Experienced Learning & Development Trainer
Education Level
- Certificate IV in Training and Assessment or similar is highly desirable
Benefits
- Progressive flexibility, leave and well-being benefits
- Travel discounts on SIXT car rental, cruises, and accommodation at NRMA Holiday Parks and Resorts
- Complimentary myNRMA membership including free Roadside Assistance
- Discounts on groceries, movie tickets, gift cards, gym memberships, attractions, and restaurants
- Discounts on a range of NRMA personal insurance products
- Opportunities for career growth, progression, or relocation within the NRMA Group
About the Company
- One of Australia's most trusted brands and proudly member owned
- Focus on people and community
- Offers legendary Roadside assistance and operates electric vehicle charging networks
- Owns and operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Fantasea Cruising
- Aims to keep moving Australia forward
Equal Opportunity
- Welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team