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About the Role
As a Local Business Manager, you will be the local representative for Nationwide's Business Banking proposition, building trusted relationships and delivering excellent customer experiences to support local businesses and communities.
Responsibilities
- Support customers throughout their relationship with Nationwide, from onboarding and servicing to complex needs, owning the customer journey.
- Understand customer ambitions to deepen relationships, make referrals, and help them access support to start, run, and grow their businesses.
- Discuss finance options with customers and make lending decisions within delegated authority after completing training and accreditation.
- Connect customers with specialist support for needs beyond your authority and ensure follow-up.
- Assist branch colleagues in building their Business Banking knowledge and confidence.
- Focus on achieving customer outcomes while working accurately, managing risk, and meeting conduct and compliance requirements.
Requirements
- Experience delivering excellent customer outcomes in a customer-focused role within a regulated environment.
- Proven ability to build trusted relationships and understand customer needs.
- Excellent communication and influencing skills, with the confidence to engage effectively with a wide range of customers and colleagues.
- Skilled in identifying customer needs and connecting customers with the most appropriate products, services, or support.
- Good judgement and decision-making skills, balancing customer outcomes with effective risk management.
- Experience managing multiple priorities, customer relationships, and follow-up activity in a fast-paced environment.
- Proven track record of working accurately and compliantly within regulatory requirements and risk frameworks.
- A willingness to learn and develop Business Banking knowledge and capability.
Skills
- Customer relationship management
- Lending decisions
- Risk management
- Communication
- Influencing
- Customer needs identification
- Prioritization
- Accuracy
- Compliance
Location
- Tottenham Court Road, London
Work Type
- Permanent
- Full-time
- 35 hours per week
Salary/Compensations
- London top up payment of £4,100 per annum, pro rata
Benefits
- 25 days holiday, pro rata
- Private medical insurance
- Highly competitive pension
- Access to an annual performance-related bonus
- Training and development
- Salary sacrifice scheme
- Life assurance
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
About the Company
- Banking – but fairer, more rewarding, and for the good of society.
- As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us.
- We challenge the financial sector status quo.
- We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first.
- Always there when they need us. Supporting them and their lives.
- At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best.
- As a community, we want our working lives to count.
- As a team, we celebrate what we achieve.
- As a standard-setter, we work for the good of customers, communities, and broader society.
- We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
Equal Opportunity
- We’re a Disability Confident Level 3 Leader, the highest level.
- We’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion.
- Whatever your needs, we’re here to support you.
- If you need any additional support throughout your application journey, email our team at Recruitment Support.