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About the Role
We are seeking a Staff Product Designer to join our Hospitality product design team in Berlin. This role focuses on designing products used daily by tens of thousands of restaurants and hospitality businesses, where operational efficiency is critical. You will tackle complex challenges in simplifying established workflows, exploring agentic experiences, and balancing automation with human control, particularly in the integration of AI as a trusted partner.
Responsibilities
- Own end-to-end design for core Hospitality experiences, from problem framing to shipped product, and be accountable for outcomes.
- Design next-generation agentic experiences, exploring how AI can understand context, anticipate needs, and assist hospitality teams.
- Simplify complex, high-frequency workflows into clear and efficient user experiences.
- Design for trust and control in AI interactions, ensuring users understand AI behavior and remain in charge.
- Conduct research and testing with hospitality operators and staff to ground design decisions in real-world usage.
- Partner with engineering and product teams to create feasible and excellent solutions within existing systems.
- Strengthen consistency across the Hospitality portfolio by contributing to the shared design system.
- Mentor other designers, provide constructive critique, and elevate the team's work.
- Utilize AI tools to accelerate exploration, prototyping, and validation, and model new working methods.
Requirements
- 8+ years of product design experience at product-driven tech companies with measurable impact on shipped products.
- A portfolio showcasing strong fundamentals, polished UI craft, and simplification of complex workflows.
- Experience designing for mature, at-scale products, with judgment on when to simplify, modernize, or maintain.
- Experience designing AI-powered, agentic, or adaptive experiences, with a focus on trust, transparency, control, and failure states.
- Proven track record of partnering with engineering to overcome technical constraints and deliver excellent work.
- Fluency with prototyping and research methods for decision validation and product direction.
- Active use of AI tools in design workflow and curiosity about AI's impact on the craft.
- Strong communication skills for cross-functional alignment and advocating for user needs.
Skills
- Product Design
- UI Craft
- Complex Workflow Simplification
- AI-powered Experience Design
- Agentic Experience Design
- Adaptive Experience Design
- Prototyping
- User Research
- System Thinking
- Design Systems
- Mentoring
- AI Tools in Design Workflow
Location
- Berlin Metropolitan Area
Work Type
- Hybrid
Experience Level
- 8+ years
Benefits
- Flexible work environment
- Culture that celebrates performance
- Career growth opportunities
- Career-defining opportunities
- Equity options
- Pension plan contributions
- Training opportunities
- Health and wellness credit
- Time off to volunteer
- Interest groups
- Employee led networks
- Social committees
- Sponsored sports teams
About the Company
- Lightspeed is building communities through commerce.
- Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.
- The company's cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
- Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD).
- With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
- The company's ethos has been about inclusion from the very beginning, striving to provide a workplace where everyone belongs.
Equal Opportunity
- Lightspeed is a proud equal opportunity employer and is committed to creating an inclusive and barrier-free workplace.
- Lightspeed welcomes and encourages applications from people with disabilities.
- Accommodations are available on request for candidates taking part in all aspects of the selection process.