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About the Role
Oversee the smooth operation of a high-end residential development in London, ensuring a high-quality living environment and maintaining the property to the highest standards.
Responsibilities
- Overseeing planned and reactive maintenance, including contractor management.
- Ensuring communal areas are impeccably maintained and presented.
- Delivering outstanding customer service to residents and visitors.
- Overseeing projects and major works.
- Conducting regular inspections of communal areas, ensuring cleanliness, functionality, and safety.
- Managing contractors, approving and assessing maintenance work, and ensuring compliance with safety protocols.
- Coordinating planned maintenance, ensuring timely execution to required standards.
- Managing stock levels for day-to-day items and facilitating meter readings for communal utilities.
- Overseeing/conducting system tests, including emergency lighting, fire alarms, and lift emergency lines.
- Monitoring parking compliance and addressing related issues.
- Providing input for budgets, residents’ meetings, and communication with directors.
- Arranging and following up on reactive and planned maintenance.
- Overseeing the carrying out of minor repairs such as replacing bulbs, adjusting doors, and other small tasks.
- Coordinating and following up on emergency repairs.
- Managing front-of-house services, including parcel and key handling.
- Ensuring on-site staff or contractors are well-adept in welcoming new residents, introducing house rules, and providing a visible on-site presence.
Requirements
- Proven experience managing prestigious residential developments or similar environments such as hospitality or armed forces.
- Strong leadership skills, with experience mentoring and developing teams.
- Contractor management expertise, including assessing and approving works.
- Financial management experience (desirable).
Skills
- Exceptional time management and task prioritisation.
- Outstanding communication skills, both written and verbal.
- Proficient in Microsoft Office (Excel, Word, Outlook).
- Accountability: Take ownership and see tasks through to completion.
- Attention to Detail: Passionate about delivering excellence in every aspect.
- Commitment: Proud to make a difference and go above and beyond.
- Positivity: Embrace challenges with a can-do attitude.
- Curiosity: Continuously learn, question, and seek improvement.
Location
- London, W11
Work Type
- Full-time
Experience Level
- Experienced
Education Level
- IWFM, TPI or other equivalent property/facilities management based qualification (working towards or hold).
Salary/Compensations
- £67,000
About the Company
- This is an exciting opportunity to take the lead in managing a highly respected residential development, working with a supportive team and making a tangible difference to the community.