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About the Role
This is an opportunity to make a direct impact on the future of transportation by joining our Remote Assistance team, monitoring autonomous vehicles and providing remote assistance.
Responsibilities
- Monitor assigned autonomous vehicles using the Remote Command (RC) interface and multiple live camera feeds.
- Assess dynamic driving situations and provide remote assistance when appropriate using system tools.
- Document interventions, operational events, and observations in real time using Notion, Google Sheets, and other operational platforms.
- Perform post-trip reviews to identify anomalies and improvement opportunities.
- Participate in Root Cause Analysis (RCA) sessions to investigate incidents and contribute to our growing edge-case knowledge base.
- Track operational performance metrics and support continuous process improvement.
- Deliver detailed shift handoffs to ensure seamless 24/7 fleet operations.
- Collaborate closely with engineering and operations teams to improve fleet safety, efficiency, and reliability.
Requirements
- 1+ year of experience in a live operations environment such as: Autonomous vehicle fleet operations, Teleoperations, Dispatch, Systems monitoring, Security operations, Network Operations Center (NOC), or Similar real-time operational roles.
- Experience troubleshooting technical issues and documenting escalations.
- Comfortable monitoring multiple live video feeds and system dashboards simultaneously.
- Experience using Jira, YouTrack, or similar ticketing systems.
- Basic understanding of U.S. traffic laws and right-of-way rules.
- Clean driving record.
- Strong written communication, organization, and documentation skills.
- Ability to remain calm and make sound decisions in high-pressure situations.
Skills
- Remote Assistance (RA) or TeleOps operations
- Autonomous vehicles or robotics
- Transportation technology
- AV data annotation, triage, or AI training workflows
- Robotics, automotive/EV systems, avionics, IT/network operations, or military UAV operations
- Root Cause Analysis (RCA) or incident post-mortem reviews
- Competitive or PC gaming
- Analyzing complex situations
- Problem-solving in real time
- Detail-oriented
- Documentation
- Autonomous vehicle technology
- Prioritizing safety
- Independent work
- Fast-paced operational environment
Location
- Remote
Work Type
- Full-time
- 1st shift- 6am - 2pm
- 2nd shift- 2:30pm - 11pm
Experience Level
- 1+ year of experience in a live operations environment
Salary/Compensations
- $24 - $25 per hour
Benefits
- Be at the forefront of autonomous vehicle technology.
- Make real-time decisions that directly contribute to fleet safety.
- Work alongside engineers and operations experts solving cutting-edge challenges.
- Gain experience with advanced robotics, AI, and autonomous systems.
- Join a team that values continuous learning, collaboration, and operational excellence.