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About the Role
As a Travel Agent Global Operations (m/f/d), you will ensure professional support for our worldwide B2B customers together with an international team. You will be responsible for processing complex flight bookings, ticketing, and fare inquiries, as well as providing service-oriented support to our customers in their daily business. Your expertise in GDS systems and your solution-oriented approach will significantly contribute to high service quality and efficient process handling in a 24/7 operation.
Responsibilities
- Perform flight reservations and ticketing in Amadeus, Sabre, Galileo, and Farelogix
- Process rebookings, ticket changes, and other after-sales operations
- Utilize and process bookings via airline NDC solutions
- Manage, monitor, and process queues within ticket automation processes
- Conduct fare checks and fare calculations
- Clarify invoice and settlement issues
- Handle customer inquiries via phone, email, and electronic queue in a service-oriented manner
- Support and advise international B2B customers in English
- Ensure high service quality and adherence to agreed processing standards
- Contribute to the continuous improvement of operational processes
Requirements
- Successfully completed training in the tourism sector
- Very good knowledge of the airline and tourism industry
- In-depth knowledge of airline products and fares, as well as practical ticketing experience
- Very good knowledge of GDS systems Amadeus and Sabre; basic knowledge of Galileo and Farelogix is an advantage
- Confident use of standard MS Office applications
- Good written and spoken German and English skills
- Strong customer and service orientation
- Structured, focused, and flexible working style
- Ability to set priorities surely and purposefully even in busy situations
- Strong communication skills and the ability to convey complex issues clearly and positively
- Team spirit and enjoyment of working in an international environment
- Intercultural competence and a good sense for working with people from different countries and cultures
- Willingness to work in shifts, including weekends, holidays, and night shifts as required by the company
Skills
- Amadeus
- Sabre
- Galileo
- Farelogix
- Airline NDC solutions
- MS Office applications
- Customer service
- Communication
Location
- Berlin Kreuzberg
- Frankfurt/Main
- Hannover
- Hamburg
- Saarlouis
Work Type
- 24/7 operation
- Shift work
- Home office
- Workation
Experience Level
- Entry level
- Experienced
Education Level
- Training in the tourism sector
Benefits
- Flexible home office arrangement
- Up to 30 days of workation per year
- Free, freshly cooked lunch (organic and regional) in the company canteen
- Pluxee vouchers for employees at other locations
- Public transport subsidy of 50 Euros per month
- Company pension scheme contribution
- Weekly massage service (partially employer-funded)
- Numerous team and company events
- Industry-standard discounts for travel
- Opportunities to contribute ideas for sustainability and environmental protection
About the Company
- The AERTiCKET Group is one of the world's largest full-service consolidators and independent business-to-business service providers for scheduled flights.
- We are partners to airlines and service providers for travel agencies, tour operators, cooperatives, and portals.
- Our experienced fare specialists are available to our customers 24/7, 365 days a year.
- We develop state-of-the-art booking technologies for the future of the travel industry, providing a decisive competitive advantage.
- Our group employs approximately 850 people from 28 nations at 40 locations worldwide.
- In Germany, in addition to our headquarters in Berlin-Kreuzberg, we have offices in Frankfurt/Main, Hannover, Hamburg, and Saarlouis.