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About the Role

Knight Frank is seeking a Rent Review & Renewals Negotiator for their Notting Hill team. This role is ideal for an organized, self-motivated individual who thrives in a fast-paced environment and enjoys managing a high volume of tenancy extensions, contributing to exceptional service for landlords and tenants.

Responsibilities

Negotiate renewal and rent review terms professionally and confidently on behalf of both landlords and tenants.
Proactively contact landlords and tenants at least three months before tenancy expiry to discuss renewal options and next steps.
Keep up to date with lettings legislation and compliance requirements, advising clients of any relevant changes.
Prepare, manage and complete all renewal and rent review documentation accurately and within required timescales.
Build and maintain strong working relationships with landlords, tenants and colleagues across the wider lettings division.
Deliver exceptional customer service while managing multiple transactions and enquiries.
Managing renewals and rent reviews in line with current legislation, including the requirements of the Renters' Rights Act.
Maintaining accurate records and updating internal systems.
Building strong working relationships across the lettings division.
Delivering excellent customer service throughout the negotiation process.

Requirements

Experience in tenancy renewals, rent reviews, lettings, property management or a similar customer facing role.
Previous experience as a negotiator, or at least 1 to 2 years in a sales or customer service focused role.
Strong negotiation, communication and relationship building skills.
Excellent customer service skills with a client focused approach.
High level of attention to detail and accuracy.
Strong organisational skills and the ability to manage a busy workload.
Confidence communicating with landlords, tenants and stakeholders at all levels.
Knowledge of lettings legislation and compliance requirements, or a willingness to learn.
A proactive, enthusiastic and solution focused attitude.
Good working knowledge of Microsoft Office and property management systems.
Highly driven, enthusiastic and attentive to detail.
Proven ability to build strong professional relationships.
Takes pride in delivering excellent service.
Enjoys working in a fast moving environment where no two days are the same.

Skills

Negotiation
Communication
Relationship building
Customer service
Attention to detail
Organisational skills
Microsoft Office
Property management systems

Location

Notting Hill

Work Type

Full-time

Experience Level

1 to 2 years

Salary/Compensations

Competitive salary

About the Company

Founded in 1896, Knight Frank is one of the world's leading independent real estate consultancies, headquartered in London, UK.
Knight Frank operates in over 50 Markets with a global network of 600+ Offices and 20,000+ People.
The company acts as trusted partners in property, providing clear and considered advice across all areas of property.
Knight Frank is committed to being inclusive and diverse, empowering individuals and fostering a collaborative environment.
The company's future is shaped by three pillars: People Potential, Client Centricity, and Creating our Future, together.